XM Knowledge Base
X4 ON-DEMAND - 51 min
Happy Employees.
Happy Customers.
Even Happier CFO.
It’s no secret that a more engaged frontline means a better customer experience, but most companies struggle to realize the true value of a combined approach. We’ll explain how to connect the dots, so you can keep your employees engaged and customers happy for maximum impact on the bottom line.
This session was shared live at X4 Summit 2023 in Salt Lake City on Mar 7-9 2023, when leaders from the world’s most iconic brands shared the experiences delivering breakthrough business results. Learn more about the event and stay up to date on 2024 information here.
Featuring
Leonie Brown
Prinicpal XM Scientist // Qualtrics
Cecelia Herbert
Principal XM Catalyst // XM Institute
X4 ON-DEMAND - 51 min
Happy Employees.
Happy Customers.
Even Happier CFO.
It’s no secret that a more engaged frontline means a better customer experience, but most companies struggle to realize the true value of a combined approach. We’ll explain how to connect the dots, so you can keep your employees engaged and customers happy for maximum impact on the bottom line.
This session was shared live at X4 Summit 2023 in Salt Lake City on Mar 7-9 2023, when leaders from the world’s most iconic brands shared the experiences delivering breakthrough business results. Learn more about the event and stay up to date on 2024 information here.
Featuring
Leonie Brown
Prinicpal XM Scientist // Qualtrics
Cecelia Herbert
Principal XM Catalyst // XM Institute