About This Masterclass Webinar Series
Our Qualtrics subject matter experts have designed a 6-part webinar series for Customer Experience and HR practitioners to learn how to align customer and employee experience programs for business success and growth.
You will also hear how leaders across different industries are putting these strategies into practice, and by the end of the series, you will have mastered:
You will also hear how leaders across different industries are putting these strategies into practice, and by the end of the series, you will have mastered:
- Session 1: How the Changing Landscape of CX and EX is fueling business growth
- Session 2: How to ignite your organization through leadership
- Session 3: How to develop an authentic values led customer culture
- Session 4: Tools to connect employees to the customer experience
- Session 5: How to design an innovative experience environment
- Session 6: How Experience Management (XM) analytics monitors the vital signs of business