XM Knowledge Base
Revolutionizing healthcare: Vizient & Qualtrics' predictive experience metrics
On-Demand | 1 hour
Vizient, Inc. the nation’s largest healthcare performance improvement company, and Qualtrics, the leader and creator of the experience management category, announced an innovative strategic partnership to employ experience metrics to transform the way healthcare organizations measure and improve performance. The partnership will help organizations more deeply understand relationships between quality, safety, and patient experiences. This collaboration will move beyond traditional siloed measurement, combining key metrics and benchmarks Vizient and Qualtrics measure in order to drive meaningful improvements in patient outcomes and operational efficiency.
In this webinar, University of Utah Health, Memorial Hermann Health System, and Stanford Health Care—leaders in both clinical care and patient experience— will share the pilot analysis for this groundbreaking initiative. The results of an initial analysis, which were also presented at the Vizient Connections Summit, linked patient experience metrics such as clearer medical provider communication to important clinical outcomes, like emergency room visits, complications, and readmissions. Executives from each organization will share reflections on the partnership, the initial findings, and the future of the work. Please join us to learn more and share your perspective!
In this webinar we will
- Introduce an exciting new partnership between Vizient and Qualtrics
- Highlight a pilot analysis that combines patient experience data with clinical outcomes, showcasing high-level insights
- Explore with executives from leading healthcare organizations the current state and future considerations
Webinar_
Revolutionizing healthcare: Vizient & Qualtrics' predictive experience metrics
On-Demand | 1 hour
Vizient, Inc. the nation’s largest healthcare performance improvement company, and Qualtrics, the leader and creator of the experience management category, announced an innovative strategic partnership to employ experience metrics to transform the way healthcare organizations measure and improve performance. The partnership will help organizations more deeply understand relationships between quality, safety, and patient experiences. This collaboration will move beyond traditional siloed measurement, combining key metrics and benchmarks Vizient and Qualtrics measure in order to drive meaningful improvements in patient outcomes and operational efficiency.
In this webinar, University of Utah Health, Memorial Hermann Health System, and Stanford Health Care—leaders in both clinical care and patient experience— will share the pilot analysis for this groundbreaking initiative. The results of an initial analysis, which were also presented at the Vizient Connections Summit, linked patient experience metrics such as clearer medical provider communication to important clinical outcomes, like emergency room visits, complications, and readmissions. Executives from each organization will share reflections on the partnership, the initial findings, and the future of the work. Please join us to learn more and share your perspective!
Featuring
Adrienne Boissy
MD, MA, Chief Medical Officer
Dr.Boissy, Chief Medical Officer of Qualtrics, is a globally recognized healthcare leader revolutionizing patient experience. She led initiatives at Cleveland Clinic, publishes extensively, and advocates for operational changes in healthcare systems.
Dr.Boissy, Chief Medical Officer of Qualtrics, is a globally recognized healthcare leader revolutionizing patient experience. She led initiatives at Cleveland Clinic, publishes extensively, and advocates for operational changes in healthcare systems.
David Levine
MD, FACEP, Chief Medical Officer
David drives key initiatives at Vizient, including the Center for Advanced Analytics, risk-adjustment methodologies, and clinician engagement. He previously served as an ER medical director and physician leader for IT upgrades. MD from Northwestern.
David drives key initiatives at Vizient, including the Center for Advanced Analytics, risk-adjustment methodologies, and clinician engagement. He previously served as an ER medical director and physician leader for IT upgrades. MD from Northwestern.
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