XM Knowledge Base
Unlocking the full potential of an empowered customer frontline
On-Demand | 45 Minutes
Last year at X4 we explained how happy staff and happy customers is great for business. Join us this year as we explain how the latest AI technology can help you take a people-first approach and drive even more business-wide value. This session happened live at the 2024 X4 Summit in Salt Lake City, Utah on May 1-3, where leaders from the world’s leading brands shared how they are using experience management to make business more human. Learn more about X4 and stay up to date on details for the 2025 summit here.
Featuring
- Leonie Brown // Principal Product Scientist, Contact Center, Qualtrics
- Cecelia Herbert // Principal Catalyst, Qualtrics
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Unlocking the full potential of an empowered customer frontline
On-Demand | 45 Minutes
Last year at X4 we explained how happy staff and happy customers is great for business. Join us this year as we explain how the latest AI technology can help you take a people-first approach and drive even more business-wide value. This session happened live at the 2024 X4 Summit in Salt Lake City, Utah on May 1-3, where leaders from the world’s leading brands shared how they are using experience management to make business more human. Learn more about X4 and stay up to date on details for the 2025 summit here.
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