In-Person Event
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The future of XM: A look into 2025 EX & CX trends

As we enter 2025, notable shifts in employee expectations and consumer behavior present both challenges and opportunities for organizational leaders. At the end of 2024, we surveyed both consumers and employees to uncover essential trends that organizations must navigate in today’s fiercely competitive landscape. We invite you to our upcoming live event, where we will share pivotal findings from our 2025 Consumer and Employee Trends Reports. This complimentary event will showcase success stories from leading organizations, offer networking opportunities with industry peers, and facilitate engaging discussions with thought leaders in the field. 

calendar Wednesday,
Feb 26th
clock
2 pm
EST
map

Optimus SBR 33 Yonge St, Suite 900, Toronto, ON, M5E 1G4

In this event, you'll

    • Get insights on the key trends that will be shaping the year ahead
    • Discover what it means for businesses, including the opportunities and the risks ahead

  • Learn how to start implementing the results in your operation

Featuring

Harry Rosen

Jessica Gale

EVP & Chief Customer Officer @ Harry Rosen

Jessica is an Executive with over fifteen years of expertise in strategy, digital technology, eCommerce, and marketing. Currently heading Marketing, Customer Experience, Customer Care, and Customer Insights at Harry Rosen, she focuses on building exceptional customer experiences and outcomes. Previously, she has held leadership roles at League, Payless Shoesource, and Holt Renfrew, where she spearheaded digital transformations and customer growth. A Columbia Business School MBA graduate, Jessica is passionate about leading high performing teams that leverage creativity, data, and technology to streamline operations, deliver seamless customer experiences, and create business value.

OLG

Kim Clark

Vice President, Lottery & Customer Success

Kim Clark is an experienced leader of revenue growth, innovation and profitability in the consumer products and retail market. She currently holds the position of Vice President, Lottery & Customer Success at OLG where she is accountable for the $4.4 billion lottery P&L with a portfolio spanning 4 lines of business and dozens of products. Additionally, she runs the Lottery Innovation lab and the enterprise-wide Customer Strategy, Insights & Experience practice.

Acceleration Strategy

Derek Bildfell

CEO

Derek Bildfell is the CEO of Acceleration Strategy, a consulting firm specializing in experience management for leading US and Canadian companies. With over 20 years of experience, Derek helps C-suite leaders leverage CX and EX to drive business success through strategies from enterprise governance to closed loop performance management.

Qualtrics

Benjamin Granger, PhD, XMP

Chief Workplace Psychologist

Dr. Granger has spent more than 15 years building, running, and optimizing employee measurement and management programs. In his role, Ben leverages original research to offer insights into macro workplace trends, ex, and the future of how we work.

Qualtrics

Manny Palombi

VP - Corporate and Public Sector @ Qualtrics

Manny leads the Public Sector and Corporate practices out of Toronto. One of the founding members of Qualtrics Canada, he's led and built Patient Experience, Customer Experience and Employee programs at organizations across the country.

Qualtrics

Justin Ninness

XM Strategist, North America Financial Services

Justin is responsible for XM Strategy for North American Financial Services at Qualtrics, where his expertise in customer experience (CX), insights, and digital strategy integrates with his analytics-driven approach to propel organizations forward.

Agenda

RSVP Today

calendar Wednesday,
Feb 26th
clock
2 pm
EST
map

Optimus SBR 33 Yonge St, Suite 900, Toronto, ON, M5E 1G4
REGISTER NOW
By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement. This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process. This invitation is non-transferable. Please email events@qualtrics.com with any questions.
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