XM Knowledge Base
Creating a data-driven world-class call center experience with Blue Cross Blue Shield Kansas City
August 22, 2024 | 5 PM ET | 1hr
Join us for an exclusive webinar co-hosted by Qualtrics and Blue Cross Blue Shield Kansas City, where we delve into the strategies and insights that have propelled a world-class call center experience.
Discover firsthand how Blue Shield KC transformed customer service into an exceptional experience through innovative practices and relentless dedication to excellence.
In this webinar,
you'll learn
- How we've structured our call center operations to prioritize customer satisfaction and operational efficiency
- The cutting-edge technologies and tools that have optimized our call handling processes and enhanced service delivery
- Our approach to continuous training and skill development that empowers our agents to deliver consistent, high-quality service
- Our quality assurance frameworks that ensure every interaction meets the highest standards of professionalism and effectiveness
- The key metrics and benchmarks we use to measure success and drive continuous improvement
Digital Event_
Creating a data-driven world-class call center experience with Blue Cross Blue Shield Kansas City
August 22, 2024 | 5 PM ET | 1hr
Featuring
Sarah Gilstrap
Director of Healthcare Experience Strategy
Sarah is a healthcare leader and advisor for patient and employee experience programs in healthcare organizations. She develops and implements modern experience management programs and operations in healthcare organizations.
Sarah is a healthcare leader and advisor for patient and employee experience programs in healthcare organizations. She develops and implements modern experience management programs and operations in healthcare organizations.
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