XM Knowledge Base
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Giving a more perceptive audience to customers
On-Demand | 30min
Rated #1 in customer satisfaction, DISH (an EchoStar company) is a true leader in customer experience and it’s not stopping there. Find out the role unstructured data and AI is playing to scale its CX success and drive business-wide improvements.
This session happened live at the 2024 X4 Summit in Salt Lake City, Utah on May 1-3, where leaders from the world’s leading brands shared how they are using experience management to make business more human. Learn more about X4 and stay up to date on details for the 2025 summit here.
Featuring
- Christina Sansone // VP, Customer Experience Transformation, DISH/Echostar
- Hannah Hartsig // Head of Product Experience and Customer Experience, Sling TV
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Giving a more perceptive audience to customers
On-Demand | 30min
Rated #1 in customer satisfaction, DISH (an EchoStar company) is a true leader in customer experience and it’s not stopping there. Find out the role unstructured data and AI is playing to scale its CX success and drive business-wide improvements. This session happened live at the 2024 X4 Summit in Salt Lake City, Utah on May 1-3, where leaders from the world’s leading brands shared how they are using experience management to make business more human. Learn more about X4 and stay up to date on details for the 2025 summit here.
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