What matters most to retail banking customers in 2024
What matters most to retail banking customers in 2024
In a landscape shaped by uncertainty and disruption, retail banks are increasingly turning to customer experience (CX) to build loyalty and differentiate themselves from competitors. In this session, we explore data from Qualtrics XM Institute on how consumers view their retail banking experiences. We identify gaps and opportunities for improvement, advice on how to deliver exceptional customer experiences in 2024, and lessons and best practices from banks that are moving the needle.
In this webinar, you'll
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- Hear how a technology-enabled approach to complaints management can help financial institutions
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- Analyze 100% of interactions for complaints by customers and any instances of behavior by any employee / company representative that goes against company or government rules
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Automatically score, disposition and route each instance via tailored workflows
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Understand and resolve complaint root cause quickly
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Reduce regulatory exposure, improve experience, and reduce cost of complaints / compliance programs at the same time
