From understanding how the pandemic is still affecting customer’s behavior, how to gain their trust (and wallet) back, to what they think about AI in business and data privacy, the latest numbers show shifts that every organization needs to consider to succeed in 2025. Join leading CX experts Isabelle Zdatny and Leonie Brown for a deep dive on the latest trends, get their insights on how they affect your CX programs in the year ahead, and enjoy a live Q&A session in this one hour session.