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Rethinking complaints management in the age of AI

On-Demand | 45 minutes
Complaints management continues to be challenging for financial institutions. Multiple regulators have their eye on customer complaints, fines are at significantly elevated levels, the operational cost of compliance has increased substantially, and handling complaints in a traditional way is both inefficient and risky.

Watch this webinar to

  • Hear how a technology-enabled approach to complaints management can help financial institutions
  • Analyze 100% of interactions for complaints by customers and any instances of behavior by any employee / company representative that goes against company or government rules
  • Automatically score, disposition and route each instance via tailored workflows
  • Understand and resolve complaint root cause quickly
  • Reduce regulatory exposure, improve experience, and reduce cost of complaints / compliance programs at the same time

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Webinar_

Rethinking complaints management in the age of AI

On-Demand | 45 minutes

Complaints management continues to be challenging for financial institutions. Multiple regulators have their eye on customer complaints, fines are at significantly elevated levels, the operational cost of compliance has increased substantially, and handling complaints in a traditional way is both inefficient and risky.

Featuring

Dmitry Binkevich
Qualtrics

Dmitry Binkevich

Global Head of Financial Services

Dmitry Binkevich, a 20-year Financial Services professional, leads Qualtrics' global financial services business. He previously led strategy and planning for New York Life Insurance Company's US business, built its first digital planning platform.

Dmitry Binkevich, a 20-year Financial Services professional, leads Qualtrics' global financial services business. He previously led strategy and planning for New York Life Insurance Company's US business, built its first digital planning platform.

Shorit Ghosh
Qualtrics

Shorit Ghosh

XM Executive Advisor

Shorit leads the value advisory function at Qualtrics and helps customers understand how experience management (XM) technology can be operationalized to improve financial metrics such as increased revenue, reduced cost and churn rates.

Shorit leads the value advisory function at Qualtrics and helps customers understand how experience management (XM) technology can be operationalized to improve financial metrics such as increased revenue, reduced cost and churn rates.

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