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LIVE DISCUSSION

Coffee with Qualtrics:
Recent banking crisis and experience management in financial services

April 27 / 7 AM PT / 10 AM ET

A woman drinking coffee at her computer
We invite you to grab a cup of coffee and join two leaders of the Qualtrics financial services team, Dmitry Binkevich, the Global Head of Financial Services, and Dr. Elizabeth ErkenBrack, RVP of Financial Services Solutions, for an engaging discussion of the role of XM in response to the recent banking crisis and how distinctive experiences can drive significant value for financial services firms.

Dmitry and Elizabeth bring a combined 25 years of experience in experience management and financial services and now work with Qualtrics' financial services clients to drive value creation through transformative experiences.

Join this session to learn:

  • The role of experience management and customer listening amidst recent banking turmoil
  • Distinctive customer experience in financial services as a key driver of value
  • Immediate next steps your firm can take to nurture customer and employee trust, develop insights out of data, and drive value through action at scale

If you are an experience leader in financial services – or curious about how experience management can help you reach your business objectives, this session is for you.

*If you register by Tuesday, April 25th, you’ll receive a $5 gift card the day before the event to purchase coffee to enjoy during the session.

Thank you for your interest, but this webinar has already taken place.

Featuring

Picture of Dmitry Binkevich

Dmitry Binkevich

Global Head of Financial Services
Qualtrics

Dmitry Binkevich leads the global financial services business at Qualtrics after a 20-year career in financial services. Most recently, he was the Head of Strategy and Planning for New York Life Insurance Company's core US business, where he led the incubation and build of their first digital planning platform. Prior to New York Life, Dmitry held a variety of senior strategy and go-to-market roles at Citigroup and Barclays Bank, and advised clients as an investment banker with Merrill Lynch & Co. and as a consultant with McKinsey & Company. Dmitry holds a B.S. (magna cum laude) in Finance from NYU Stern and a MBA with honors from the Wharton School of the University of Pennsylvania.

Picture of Dr. Elizabeth Erkenbrack

Dr. Elizabeth Erkenbrack

RVP for Financial Services Strategy and Solutions
Qualtrics

Dr. Elizabeth Erkenbrack brings her linguistic anthropology and global practitioner background together to help organizations deliver exceptional experiences for their customers and employees. She designed and delivered global CX programs in financial services and health insurance before joining Qualtrics. She specializes in program strategy and development, maturing and expanding XM, linking XM metrics and operational metrics, and championing XM programs among internal stakeholders. Dr. ErkenBrack has a proven track record of helping clients unlock the power of using data to bring a human voice to business puzzles. She is a proud alum of the University of Pennsylvania and Vassar College.

91 of the top 100 financial institutions rely on Qualtrics

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