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SUPPORT

Topic: Support

Teaching Machines to Read Emails: Feature Selection

In my previous post, I laid out the design for the ticket topic prediction model used at Qualtrics. This system sorts incoming support emails into different topics which are then used to route emails ...

By Zach McDonnell

Writing Emails with Machine Learning

Although I am currently a software engineer, I started at Qualtrics helping clients as a support representative. After a year of answering hundreds of phone calls and writing thousands of em...

By Zach McDonnell

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