XM Knowledge Base
Topic: Automation
Lessons learned from a large-scale data migration
Qualtrics helps customers collect and analyze data so they can make optimal business decisions. A core component of this is giving customers the ability to create, deploy, manage, analyze, and follow-...
By JanPaul Bergeson
Migrating Legacy JS to TypeScript
At Qualtrics nothing can be said to be certain except death, taxes, and absurd quarterly growth. Enter TypeScript, a powerful tool for growing JavaScript codebases. I am going to talk about why we cho...
By John Patterson
Teaching Machines to Read Emails: Feature Selection
In my previous post, I laid out the design for the ticket topic prediction model used at Qualtrics. This system sorts incoming support emails into different topics which are then used to route emails ...
By Zach McDonnell
Writing Emails with Machine Learning
Although I am currently a software engineer, I started at Qualtrics helping clients as a support representative. After a year of answering hundreds of phone calls and writing thousands of em...
By Zach McDonnell