Listen to every supplier globally, better understand their behaviours, assess supply chain risk and become more profitable with Supplier Experience Management.

In collaboration with SAP Ariba and SAP Fieldglass, Procurement and Spend Management leaders can transform their source-to-pay processes by improving the experiences that matter most across the spend journey.

Outcomes we deliver

• Strengthen supplier relationship and security of supply
• Mitigate risk, understand supplier sentiment and support sustainability targets with diverse suppliers
• Drive cost savings, increase supplier adoption and influence terms throughout the source to pay process
• Identify areas to both optimise existing business processes and leverage supplier innovation
• Seamlessly onboard suppliers and drive adoption of spend management software solutions

Gain visibility and foresight
into your supplier network

Predict supply chain disruption before it happens by communicating directly with suppliers, understanding their ability to meet contractual agreements, product specifications, and delivery timelines.

• Create better Business Recovery Plans to minimise risk and identify diverse and redundant sources of supply
• Understand what macro and micro economic factors are affecting your supply network
• Communicate directly with Tier 2 and Tier 3 suppliers to ensure a fully connected supply chain

Strengthen collaboration,
alignment and trust with
your suppliers

Differentiate yourself from competitors by building personalized relationships that will prove invaluable.

• Support sustainability and supplier diversity goals
• Create compliant and auditable contracting processes for suppliers
• Identify areas to improve RFx, contract negotiation, and early payment discount processes

Uncover tangible ways to
reduce operating costs and
increase ROI

Identify supply chain leakage, waste and inefficiencies through advanced open text analytics, and systematically fix them with closed loop follow-up and clear action-planning

• Decrease RFx response times, shorten contract negotiations, and optimize payment timelines
• Drive usage and help buyers find the best suppliers faster with shortened supplier onboarding and adoption timelines
• Improve processes and identify inefficiencies by leveraging real-time feedback and alerts from suppliers

Maximise the impact of
your spend management
transformation

Ensure your SAP Ariba or SAP Fieldglass rollout is successful and meets end-user and business needs by putting the employee voice at the center of your implementation strategy.

• React in real-time and keep spend management projects on track with AI-recommended insights and early warning indicators
• Ensure smooth change management and drive adoption by ensuring requirements and expectations are met throughout rollout
• Get up and running in no time with pre-built expert methodology

Continually optimise and
improve your spend
management software

Optimize and improve the experience procurement and supply chain teams have with your SAP Ariba or SAP Fieldglass solution by getting a continuous pulse on employee satisfaction, ease of use, and the overall end-user experience.

• Access constant real-time, structured feedback from end-users
• Know what experience gaps to focus on, and how to drive the biggest impact with real-time insights
• Streamline your operational processes and empower teams to take immediate action with automated triggers, workflows that integrate into your existing systems