VoC Software_
Leading voice of the
customer software
The Qualtrics platform is a multi-source insight platform that focuses on putting your customers at the heart of your most critical decisions with real-time insights into how your customers feel at every stage in the journey. From first-time buyers to repeat customers, you’ll understand what matters most to them so you can take action to maximise your profits and drive customer loyalty and satisfaction.
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best brands
choose
Qualtrics
Powerful Customer Insights_
Find the ‘why’ behind the
‘what’ with VoC analytics
Understand the emotions and sentiments that drive your customers’ actions with operational and experience data on a single platform. Through our predictive intelligence engine, you have powerful analytical tools to help you find hidden insights from open text feedback.
Empower Your Entire Team_
Powerful role-based
dashboards and reporting
Creating great customer experience is the responsibility of every member of the organisation, from executives to front-line workers. With Qualtrics, you can create flexible dashboards and pre-configured reports based on the specific role in the organisation. Now, the right information is in everyone’s hands to act quickly, close the loop, and improve customer experience.
Omni-channel Listening_
Collect feedback at
every touchpoint
Collect feedback at
every touchpoint
The best voice of customer programmes create an ongoing conversation and gather information in a timely, efficient way. Qualtrics moves your VoC programme beyond just surveys with multi-channel feedback including websites, apps, SMS, voice assistants, chatbots and more.
Ready to see the XM platform in action?
Ready to see the XM platform in action?
USER REVIEWS
Loved by analysts.
Adored by customers.
Loved by analysts.
Adored by customers.
We are committed to turning customer feedback into real insights for the company and real benefits for the customer—we couldn’t do that without an innovative, end-to-end solution like Qualtrics.
Danny Cox
Director, Customer Support & Insights
JetBlue
How we are driving growth
Experience breakthroughs in every industry
Experience breakthroughs in every industry
increase in
customer
satisfaction
Improving outcomes for
customers and teams
Improving outcomes for
customers and teams
point NPS
increase in
first nine months
Ensuring that every
feedback loop is closed
Ensuring that every
feedback loop is closed
increase in
average customer
lifetime value
Using feedback to make
informed decisions
Using feedback to make
informed decisions
increase
in case
resolution
Combining CRM and VoC
into a powerful programme
Combining CRM and VoC
into a powerful programme
Book a personalised demo
Book a personalised demo