QUALTRICS EXPERIENCE MANAGEMENT SOFTWARE
Go beyond data with a complete system of action
Employee, customer, product and brand… The Qualtrics XM PlatformTM takes you from feedback to insight to action. Collect, analyse and act on feedback across the four key experiences. And enjoy solutions that give you the ultimate in visibility and control.
- Build an experience management program that continually improves business outcomes
- Collect feedback effortlessly across every touchpoint and moment that matters
- Use AI-powered analytical tools to uncover deep insights and predict what’s coming – no special skills required
- Turn knowledge into results with automated actions that flow directly from your findings
See the possibilities with a free personalised demo.
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Trusted by over 11,000 brands and 99 of the top 100 business schools
Why choose Qualtrics?
ADVANCED DATA COLLECTION
Collect data through email, from your website, through a curated panel or even in-person. Qualtrics has a variety of ways to start gathering the answers you need.
AI POWERED ANALYSIS
With our new predictive intelligence engine you can analyse open text to identify key themes and emerging issues or automatically correlate your data to find drivers of satisfaction with a single click.
TURN INSIGHTS INTO ACTIONS
Create, share, and collaborate on custom online reports that automatically update in real-time, so the right people are getting the right information.
Customer insights
- Customer satisfaction
- Relational NPS®
- Transactional NPS®
- Customer feedback surveys
- Event feedback
- and more
R&D & product research
- Product satisfaction & usage
- Naming & concept testing
- Pricing research
- Feature & product prioritisation
- User experience
Marketing & brand research
- Brand awareness
- Brand preference
- Brand positioning
- Brand health & equity research
- Ad & messaging research
- and more
Strategy & planning
- Market & opportunity assessment
- Segmentation & targeting
- Market sising
- Internal feedback
- Simple polling
- and more
Breakthrough results driven by your actions
Turn insights into actions that drive the organisation forward with workflows designed to help you walk the talk when it comes to experience management.
- Automatically alert the right people, in the right teams, and on the right channels with notifications
- Automate any action – create a ticket, send a message, send an incentive reward, share a result of a study or create a follow-up action from a result
- Close the loop at scale to solve problems quickly and track strategic improvements over time
Hunt down and eliminate bad experiences
Anyone from the boardroom to the frontline can take action
- Start a new project across any of the four core experiences of a business—customer, employee, product and brand
- Make everyone an XM expert with pre-built templates and solutions available across the organisation, pre-built and available out of the box
- Make experience management a daily habit with XM Mobile and notifications
Know exactly what to do - powered by built-in intelligence
Surface deep insights from even the most complex data sets at the click of a button. Our powerful, predictive analytics engine surfaces deep insights faster to the people who need to see them.
- Automatically analyse unstructured data like voice and open text to see trending topics and sentiments
- See the key drivers of everything from employee engagement to customer satisfaction, spend and loyalty
- Advanced statistical analysis at the click of button
- Move beyond insights with recommended actions on ways to drive impact
Top rated XM software
