Measure, analyse and
improve NPS

Use your NPS data to make powerful projections about customer behaviour, like whether they’re at risk of churn. With AI and predictive analytics, you can combine NPS with your operational data – such as spend or repeat visits – to predict customer behaviour and potential impacts on your core operational metrics.

Uncover layers of valuable context with intelligent follow-up questioning that dynamically adapts to customer input, ensuring nothing of importance is missed. Increase resolution rates and customer satisfaction by employing an AI-driven approach that feels natural and attentive, fostering positive customer relations.

Get the right information to the right people in your organisation with role-specific, flexible dashboards and pre-configured reports. With relevant, real-time insights, your organisations can be quicker to act and realise improvements to your customer experience.

Improve your response rates by engaging customers on the devices and platforms they want to use. With NPS on Qualtrics XM for Customer Experience you can collect customer feedback through email, text, mobile and more.