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NET PROMOTER SCORE (NPS) SOFTWARE

Measure, analyse and improve NPS® across your organisation

Net Promoter® Score (NPS®) is one of the most common customer experience metrics used by companies around the world. With Qualtrics’ NPS software you get a simple, flexible and powerful platform to engage your customers.
With Net Promoter® Score you can:

  • Segment customers by loyalty
  • Identify unsatisfied and at-risk customers
  • Optimise around a single customer metric
  • Benchmark against industry and competitor scores
  • Monitor improvements in products, services and across the entire customer journey

Ready to improve your NPS score?
– Book a free demo today.

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“Qualtrics helps us achieve true customer centricity every day”

“At the end of the day, the insights gained from Qualtrics data are moving the needle and changing the way we do business globally.”

“Qualtrics is the difference between success
and failure. It’s just that simple.”

Drive your CX program with NPS® tracking and optimisation

MEASURE NPS® AT EVERY TOUCH-POINT

Move beyond legacy feedback collection and start conversations with customers wherever they are through apps, websites, email, SMS, chat bots and many more.

AI POWERED MACHINE LEARNING

Identify at-risk customers using churn data and experience data to step in and improve the experience with prediction modelling powered by Qualtrics Predict iQ.

EMBED CX THROUGHOUT YOUR ORGANISATION

Activate your organisation by embedding CX into your employees’ daily routines and the tools and processes they already use. No matter their role or location, everyone can effectively interact with and take action on customer insights.

Go from data to intelligence

Turn data into actions with the world’s most agile customer experience platform.

Powered by iQ – our predictive intelligence engine – Qualtrics Customer Experience automatically surfaces deep insights and predicts the key drivers of your customer experience to:

  • Optimise customer acquisition
  • Improve customer retention and loyalty
  • Increase share of wallet
  • Build brand awareness and equity

Ready to improve your NPS score?

Request Demo