CUSTOMER RETENTION SOFTWARE
Win hearts and minds, not just customers
Trust doesn’t just come from one place, its built across a thousand interactions. Use the power of experience data to make each one count and increase customer loyalty across every stage of the journey. Understand and act on the drivers of customer churn in your business. Automatically detect and reach out to at-risk customers. Create a powerful automated system of action to identify, remedy and prevent customer attrition. Combine traditional metrics and customer experience data to build loyalty, reduce poor experiences and close the loop with valued customers.
Want to explore a new breed of customer retention platform? Request a free demo today.
13,000 of the world’s best brands have turned to Qualtrics
Improve customer retention with the world’s leading customer experience platform
DELIVER PERSONALISED CUSTOMER INTERACTIONS AT SCALE
Move beyond legacy feedback collection and start conversations with customers wherever they are through apps, websites, email, SMS, chatbots and many more. Measure customer feedback to assess and diagnose key drivers of customer satisfaction.
PREDICT WHAT CUSTOMERS WILL DO NEXT AND ACT
Surface insights that help you anticipate customer needs, predict churn, and focus on the most impactful actions for the business.
EMBED CX THROUGHOUT YOUR ORGANISATION
By embedding CX into your employees’ daily routines and the tools and processes they already use, everyone can effectively close the loop with at-risk customers and reduce attrition.
Measure customer experience through every channel
Measure experience across the customer lifecycle. With Qualtrics Customer XM you can collect customer feedback through:
- Chatbots and messaging apps
- Text or SMS
- Mobile web and apps
- Many more
Ready to reduce churn and improve your bottom line?
Use customer experience data to predict and prevent customers from leaving
Qualtrics helps you use your customer experience data to make powerful predictions about customer behavior, such as their likelihood to churn. With Predict iQ, you can bring together experience data with your operational data, such as spend or repeat visits, to predict behavior and its potential outcome on your core operational metrics, so you can take action when your customers need it most.
Take action across the organisation with powerful dashboards and action planning tools
Put the right data in front of the right person with role-based dashboards for every stakeholder from the leadership team to the frontline. Enable the organisation to take action with at-risk customers with a comprehensive closed-loop solution and action planning tools.
Top rated customer retention software
