CUSTOMER FEEDBACK SOFTWARE
Real-time customer feedback. Real business impact.
Gather, analyse and act on customer feedback with a powerful customer feedback platform designed to help you improve your customer experience. Start conversations with customers on any channel and turn their feedback into insights which help drive customer spend and loyalty.
- Improve customer retention and loyalty
- Take action on customer feedback
- Reduce cost to serve
- Optimise customer acquisition
- Increase brand awareness and equity
Ready to turn customer feedback into business impact?
– Book a free demo today.
“Qualtrics helps us achieve true customer centricity every day”
“At the end of the day, the insights gained from Qualtrics data are moving the needle and changing the way we do business globally.”
“Qualtrics is the difference between success
and failure. It’s just that simple.”
Accelerate your CX program with the world’s leading customer experience platform
THE VOICE OF YOUR CUSTOMERS. WHEREVER THEY ARE.
Start conversations with customers on their preferred channel whether it’s your mobile apps, websites, email, SMS, chatbots and many more. With Qualtrics, you have more ways to engage your customers and gather feedback to help improve the customer experience.
PREDICT WHAT CUSTOMERS WILL DO NEXT
Customer feedback is just the start. Turn feedback into insights with predictive analytics that tell you what your customers will do next, such as whether they’re likely to churn. It gives you the tools to take action to improve the experience before it’s too late.
PUT CUSTOMERS AT THE HEART OF EVERYTHING
Give everyone in the organisation the power to deliver amazing experiences to your customers. By embedding customer feedback and insights into your employees’ daily routines and the tools and processes they already use, they’ll always be connected to customers and know what they need to do to improve the experience.
Go from data to intelligence
Turn data into actions with the world’s most agile customer experience platform.
Powered by iQ – our predictive intelligence engine – Qualtrics Customer Experience automatically surfaces deep insights and predicts the key drivers of your customer experience to:
Optimise customer acquisition
Improve customer retention and loyalty
Increase share of wallet
Build brand awareness and equity