Make a connection with your customers online
Understand what people are saying to and about your company on any digital channel they’re using with Qualtrics Social Connect. From the contact centre to social media to online reviews — and everywhere in between – respond, engage, and listen to customers, providing the digital customer service that people want without channel siloes.
Over 16,000 brands worldwide use Qualtrics
OMNICHANNEL CONNECTIONS
Connect with every customer, wherever they are
Hear every voice, on every digital channel, with contact centre, social media, online reviews, and everything in between on a single platform. Understand what people are saying, wherever they’re saying it, and then engage and respond on their preferred channels without leaving the platform.
DIGITAL CUSTOMER SERVICE
White glove service, for every customer, on every channel
Not every customer service interaction needs a phone call. With connectors into more than 35 digital channels, you can automatically follow up on the channels each customer prefers to use. Whether it’s digital self service, chatbot, social media, or a call from your agents, you give people the service they want, while optimising agent resources. Win-win.
LISTEN EVERYWHERE
Hear every voice, see the complete picture
Tap into the conversations happening across the digital landscape and tune in to what your target market really needs. From long-time customers to not-yet customers, you’ll understand what people are saying about you, your brand, your products, and even your competitors. Think of it as the cheat codes to business growth.
XM DISCOVER
Understand people like only people can
Get an even deeper understanding of customer needs with a seamless integration into XM Discover. It gives you the power of natural language processing so you can apply human-level understanding to every interaction. With the ability to instantly understand emotion, intensity, empathy and more, it means you can get even more granular on everything from agent performance, to digital experience, and everything in between.
Top rated Digital Customer Experience software
