Make your contact center your competitive advantage
Qualtrics brings together omnichannel analytics and AI-powered automation to help you understand customers better than ever, respond in the right ways every time, and keep every customer happy — all while reducing the cost to serve.
Powering contact centres for the world’s leading brands
Say goodbye to subjective scoring
Score 100% of interactions in multiple languages across every call, chat, text, social media post, and survey. Get an objective, holistic, and transparent score against your most important measures, evaluating criteria like agent knowledge, empathy, customer effort.
Automatically flag coaching opportunities, behaviors, and topics in real-time, triggering alerts and actions with the right people.
Turn your contact center into a key driver
of customer experience
Move your contact centre transformation forward
Quality management
Remove the search and subjectivity of old-school quality management processes by automatically analysing and scoring every customer interaction.
Artificial intelligence + automation
Artificial intelligence and automations reduce
the burden of tedious, manual processes like after call work, so your agents can stay focused on
your customers.
Digital customer service
Tweets, posts, chat, SMS, calls, you name it — however your customers get in touch, you can seamlessly respond from a single platform.
Turn your contact center into a hub
of insights
- Identify key moments of friction along the customer journey, whether digital, product, or marketing, so
you can find and fix problems upstream - Automatically trigger insights to be shared with the
right teams based on automatic topic detection in
every interaction - Become of a hub of insights for the organisation,
gleaning pricing, product, and market insights that
provide company-wide value
Rated best-in-class customer
experience management
