XM Knowledge Base
What’s the future of
customer experience?
On-Demand | 45 MINUTES
During this webinar, you’ll have the chance to hear from our customer experience experts and unravel how these advancements are not just shaping but leading the future of CX. Your future in CX innovation begins now!
Watch this
webinar to learn
- How to build a CX program that’s fit for the future
- How to listen at scale and turn those insights into valuable business results
- How businesses need to adapt their organisations to truly understand their customers
- How to transition from basic insights to proactive, holistic customer engagement strategies
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See Qualtrics XM for Customer Experience in action
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What’s the future of
customer experience?
On-Demand | 45 MINUTES
As survey feedback declines, businesses need to adapt to truly understand your customers. We’ll explain the path to building a CX program that’s fit for the future, by listening at scale and turning those insights into valuable business results.
During this webinar, you’ll have the chance to hear from our customer experience experts and unravel how these advancements are not just shaping but leading the future of CX. Your future in CX innovation begins now!
Featuring
Leonie Brown
Principal XM Scientist
XM Scientist at Qualtrics, specialising in customer experience, research methodologies, and modernising the contact centre. She’s worked with 100s of brands to design, implement and optimise their CX programs, using her vast amounts of experience.
XM Scientist at Qualtrics, specialising in customer experience, research methodologies, and modernising the contact centre. She’s worked with 100s of brands to design, implement and optimise their CX programs, using her vast amounts of experience.
Isabelle Zdatny
Principal Analyst
Isabelle helps large organisations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.
Isabelle helps large organisations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.
Juliana Holterhaus, Ph.D.
CX Product Science Lead
Senior CX XM Scientist focusing on Digital Experience. She is a decision scientist with a unique combination of strategic business experience and a deep understanding of human behavior as applied to mobile technology and consumer choice.
Senior CX XM Scientist focusing on Digital Experience. She is a decision scientist with a unique combination of strategic business experience and a deep understanding of human behavior as applied to mobile technology and consumer choice.
Brandon Hanson
CX Product Marketing Lead
Brandon Hanson leads Go-To-Market and Product Marketing for Qualtrics CX, AI & Contact Center Solutions. His primary focus is helping organisations build and execute their contact centre transformation strategy.
Brandon Hanson leads Go-To-Market and Product Marketing for Qualtrics CX, AI & Contact Center Solutions. His primary focus is helping organisations build and execute their contact centre transformation strategy.
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