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XM for
Customer Experience
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Digital Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service
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Care Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
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Locations Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground
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XM for
Employee Experience
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Engage Know how your people feel and empower managers to improve employee engagement, productivity, and retention
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Lifecycle Take action in the moments that matter most along the employee journey and drive bottom line growth
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Analytics Whatever they’re saying, wherever they’re saying it, know exactly what’s going on with your people
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XM for
Strategy & Research
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Research Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
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User Experience Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
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Brand Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
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XM Platform
Explore the platform powering Experience Management
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Learn
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X4 Summit The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Sydney.
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A smarter way to listen to your employees
Brad Anderson, Qualtrics President, Products and Engineering
Meet the new way to turn conversations with your people into opportunities to retain and engage
Sessions and event resources
Ellen Loeshelle
Improving agent effectiveness and customer satisfaction in the Contact Center