XM Knowledge Base
Design better experiences with
the newest XM innovations
15 OCT AT 2PM AEDT / 1 HOUR EVENT
Get a first look at innovations driving a new wave of experience transformation
Jay Choi
Claire Fang
15 OCT AT 2PM AEDT / 1 HOUR EVENT
Get a first look at innovations driving a new wave of experience transformation
Jay Choi
Chief Product Officer
Claire Fang
Sr Director, Product
Techniques and technologies for
what comes next
-
![]()
Keeping your best people during the Great Resignation -
![]()
New personalisation tools that scale breakthrough experiences -
![]()
More on how to rethink and reinvent how you work
Featuring
Venus Williams
Tennis Legend, Activist + Entrepreneur
Adam Grant
Organisational Psychologist + Bestselling Author
Stephanie Mehta
Editor-in-Chief //
Fast Company
Zig Serafin
CEO //
Qualtrics
Claire Fang
Sr Director, Product //
Qualtrics
Jay Choi
Chief Product
Officer //
Qualtrics
Brad Anderson
President, Products
and Services //
Qualtrics
Kylan Lundeen
Chief Marketing Officer //
Qualtrics
Agenda
Zig Serafin, Qualtrics
Welcome to the new era of
experience transformation
Adam Grant + Stephanie Mehta
How embracing what you don't know
drives innovation
Zig Serafin + Jay Choi + Claire Fang, Qualtrics
Get a first look at the new innovations
on the XM OS
Venus Williams + Brad Anderson, Qualtrics
Challenging the status quo to
design what comes next
SESSIONS
More about the event
The XM Innovation Event is where we reveal the latest innovations on the XM OS that are helping more than 13,000 organisations around the world design and improve the experiences they deliver to customers and employees. As well as giving you a first look at new innovations on the platform, it’s an opportunity to hear from thought leaders and practitioners in Experience Management about their stories, providing you with practical tips you can take away to start re-thinking the experiences you deliver.
On the right-hand side of your screen, you should see a vertical black button that says “Feedback / Support.” Please click this button and answer the questions to submit a request. If you do not see this black button, please refresh your page and wait 30 seconds.
On demand content will be in English and have the following language options for subtitles:
- English
- Portuguese
- Spanish (Latin America)
- Korean
- Thai
- Bahasa Indonesia
- Japanese
View the full terms and conditions here.
You can watch the XM Innovation Event through the following desktop and mobile browsers:
- Chrome
- Firefox
- Safari
- Edge
- Internet Explorer 11
If you’re having an issue with connectivity and it’s causing the video to lag, please refresh your browser. If this doesn’t solve the problem, please submit feedback using the vertical black button that says “Feedback / Support” on the right-hand side of your screen.