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Session airs November 26, 2022 | 8:00 AM AEDT

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Session 3 | [Customer Experience] Standard Chartered

From loud voices to data-driven conversations: Digital transformation at Standard Chartered

Dale Preston Global Head of Client Insights / Standard Chartered

Learn how Standard Chartered is embedding CX insights into decision-making throughout the organisation to drive digital transformation. In the process creating a customer-centric culture and operating model that's raised client satisfaction and achieved award-winning digital experiences.

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