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Session airs November 26, 2022 | 8:00 AM AEDT

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Session 10 | [Experience Management] Qulatrics XM Institute

Realising the value of XM

Dr Cecelia Herbert, PSYD, XMP Principal Catalyst / Qualtrics XM Institute

How do you calculate the ROI of your EX or CX efforts? This question comes up a lot! Join XM Institute to explore some practical steps that enable your organisation to realise the value of XM programs. We hope that this session will provide the mindset shift and equip you with some capabilities you need to secure executive buy-in and lead organisational transformation.

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