Understand your workforce in real-time
Grasp employee opinion and sentiment by capturing holistic data from traditional sources like surveys, and unstructured data sources like chats, review sites and social media. Then turn what you learn into action to create a responsive workplace culture that values employee input and improves overall employee experience.
The world's
best brands
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Qualtrics
Today's reality
Disengaged
77% of employees who say they don’t have opportunities to grow and develop are disengaged
Missed Expectations
66% of employees who say they are not supported to adapt to organisational changes say their experience is not meeting their expectations
Excluded
62% of employees who say leaders don't listen to feedback report negative feelings of inclusion
Turn millions of employee feedback signals into real-time insights
- Combine multi-channel listening through out-of-the-box and secure connectors to gain a deeper understanding of employee and candidate experiences by harnessing unstructured feedback from sources like career sites, forums, messaging apps, and IT/HR tickets
- Analyse every interaction to immediately pinpoint priority focus areas. Powered by AI, you'll uncover themes, topics, sentiments, and emotions giving you confidence to make the right decisions
- Access multilingual, science-backed EX topic models to further refine focus areas and provide recommendations
Address attrition, reduce retention
Continuous Employee Listening automatically finds and flags key attrition factors from employee feedback, with smart actions that help you overhaul experiences to retain top talent.
- Continuous Employee Listening automatically identifies, categorises, and prioritises key attrition issues from employee feedback, wherever it appears - using NLU to synthesise text into trends and actions
- Understand feedback about your company by connecting traditional data sources, like surveys, as well as non-traditional sources, such as external forums, social media, and review sites by employees, candidates, and alumni
Make people your priority
Evaluate your internal HR and Technology Service Desk Support by analysing messaging, calls, chat, and emails to uncover opportunities to improve the service experience in order to lower cost, reduce risk and increase agent performance.
- Utilise intelligent automation with HRIS and pre-built xFlow workflows for ticketing, alerts, and notifications, supporting use cases like improving change management, optimising internal processes, strengthening EVP, and more
- Analyse tickets by using over 150 topic-specific libraries that surface areas of friction, such as issues with company equipment or broken processes
Ebook
2025 Global Employee Experience Trends
2025 Global Employee Experience Trends
Despite modernisation and the potential presented by AI — work feels harder and more chaotic than ever, say 35,000 employees. The reason? People are adapting faster than organisations. Whether intentional or not, leaders aren’t prioritising what empowers their employees, seemingly putting profit above all else.
Know why people leave. Help your best people stay.
Automatically find and flag key attrition factors from employee feedback, with smart actions that help you overhaul experiences to retain top talent.
- Identify, categorise, and prioritise key attrition issues from employee feedback, wherever it appears - using Natural Language Processing (NLU) to synthesise text into trends and actions
- Understand feedback about your company by connecting traditional data sources, like surveys, as well as non-traditional sources, such as external forums, social media, and review sites by employees, candidates, and alumni.
Uncover what really drives employee engagement
Identify key drivers of employee engagement by continuously monitoring feedback trends and employee sentiment, enabling targeted improvements.
- Analyse survey and feedback data over time to discover the key trends, and factors driving engagement and satisfaction
- Generate detailed reports highlighting key insights relevant to employee engagement initiatives
Transform every interaction into an opportunity
Turn employee experience data into a bedrock of world-class organisational practices, with intuitive, actionable insights that inform human-centric decisions and fuel positive workplace change.
- Leverage dynamic dashboards to get both broad pulses on organisational outcomes and employee engagement, as well as drill downs on segment-level insights, such as a particular office or region, specific employee topics, business functions and more
- Gain a deep understanding of employee experiences while maintaining data privacy and confidentiality, enhancing employee trust and setting the right programme principles
How we are driving growth
How we are driving growth
Our listening survey allowed associates to tell us what was working and what wasn’t. It also helped us to gauge the impact world events, such as lockdown orders, testing and more, were having on our associates and facilities.
Chairman and CEO
500k
Employees providing regular feedback
We’re much more proactive. We are able to use data to inform decisions on everything from promotions to how we roll out benefits, and perks programs.
Director of Talent, Learning, and Development
30%
Increase in retention
Upgrade your programs with flexible, scalable plans
Upgrade your programs with flexible, scalable plans
Continuous Employee Listening FAQs
Continuous Employee Listening FAQs
What do we mean by employee listening?
What do we mean by employee listening?
Employee listening refers to the practices organisations use to gather, analyse, and respond to employee feedback to enhance employee experience (EX), fostering engagement, satisfaction, and alignment with company values and goals.
What is employee listening software?
What is employee listening software?
Employee listening software is designed to gather, analyse, and act on employee feedback throughout the organisation. It helps organisations understand employee sentiment, needs, and experiences, enabling them to create a more engaged and productive workforce.
Why is employee listening important?
Why is employee listening important?
Effective employee listening fosters open communication, enhances engagement, and drives organisational improvement. It allows businesses to identify challenges, address concerns, and adapt to employee needs proactively.
Who can benefit from using employee listening software?
Who can benefit from using employee listening software?
HR professionals, team leaders, managers, and executives in organisations of all sizes can benefit from this software to improve employee engagement, retain talent, and enhance workplace culture.
Why choose Qualtrics Continuous Employee Listening solution?
Why choose Qualtrics Continuous Employee Listening solution?
Qualtrics Continuous Employee Listening solution leverages advanced AI to gather real-time feedback, analyse trends, and deliver actionable insights. This approach enhances employee engagement, optimises workplace culture, and drives organisational success by enabling data-driven decision-making and fostering a responsive work environment.
More employee experience solutions
More employee experience solutions