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What business leaders are looking for in 2023
Last updated: December 29, 2022
Business leaders from across Australia - including Brigid Archibald, Managing Director for Qualtrics in APJ - share ideas about trends for the cloud, wellbeing in the workforce, strategy and supply chain issues in Forbes Australia.
Brigid Archibald, Managing Director Asia Pacific and Japan, Qualtrics:
“Right now, companies need to focus on the essentials – finding and keeping customers, retaining key employees, bringing the right products to market, and mitigating risks that exist in the business. They cannot afford customer churn, unexpected employee departures, or costly compliance issues. But knowing how to do that can be difficult–especially with competing priorities and intense pressure.
“Investing in experience management programs enabling the organisation to closely tune into the evolving needs of customers and employees, and then take swift, targeted action on what’s important to them, is therefore critical right now. The insights and capabilities of this approach enables leaders to respond to unexpected events, spot risks and unmet needs, prioritise investments, and deliver the right products and services – ultimately setting them up for success against competitors.
“With 2023 impending, which will undoubtedly see the challenges of inflation and the race for talent continue, leaders need to consider how to approach experience management and strengthen their offering. Afterall, when you deliver the experiences people seek, they reward you with both their business and their loyalty, regardless of the economic outlook ahead.”
Read more at Forbes.com.au.