Healthcare Experience Software
Provide human-centred healthcare experiences at scale
Improve your healthcare outcomes with exceptional patient and employee experiences. Go beyond point-in-time satisfaction surveys, to measuring every interaction giving you a complete understanding of what matters most. Offer experiences powered by empathy and driven by data.
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health companies
choose Qualtrics
Close experience gaps
Deliver improved healthcare outcomes
Drive proactive organisation-wide improvement—across care journeys, processes, and teams to deliver superior experiences, all while achieving regulatory and security requirements. Go beyond point-in-time surveys to a complete view of what matters most to staff and patients across every interaction.
Cross-functional connections
Operationalise empathy across your organisation
Evolve your healthcare experience to a holistic approach that enables empathy at scale. Engage your patients, staff and providers while investigating key moments in their journey to gain insights that drive outcomes. All of this in a single platform.
Patient experience management
Modernise your
patient experience
Modernise your
patient experience
Migrate regulatory (CAHPS) programs to the XM platform and access real-time data. Modernise service recovery with automation and AI for a close-looped experience that enables empathetic actions.
Ready to see the XM platform in action?
Ready to see the XM platform in action?
USER REVIEWS
Loved by analysts.
Adored by customers.
Loved by analysts.
Adored by customers.
Our leaders don’t just look at numbers anymore. We look at what the patients are telling us, and we’re seeing that patients will tell us what we need to do to improve.
Brandi Jaco
Director of Patient Experience
CHRISTUS Health
How we are driving growth
Optimise your patient experience
Optimise your patient experience
In likelihood
to recommend
Prioritising critical issues
impeding patient satisfaction
Prioritising critical issues
impeding patient satisfaction
Points
of NPS
Acting on the voice
of its patients
Acting on the voice
of its patients
Book a personalised demo
Book a personalised demo