QUALTRICS CUSTOMER EXPERIENCE MANAGEMENT
Download the Customer Experience Design Toolkit
![](https://www.qualtrics.com/m/assets/en-au/wp-content/uploads/2018/06/stakeholder-mapping.png)
This 40 page toolkit provides you with a summary of key tools useful for customer experience (CX) design. These tools can be used to help your teams step into your customers shoes and take an outside-in customer centric approach to CX management. Below is page 15 of the toolkit which talks about stakeholder mapping.