Qualtrics' customer journey mapping collects insights on the moments that matter
Qualtrics makes it easy to know which parts of your customer journey need attention, prioritise strategic action, share relevant dashboards across the organisation, and close the loop on every customer interaction.
The world’s best brands turn to Qualtrics to deliver breakthrough customer experiences
Benefits of capturing feedback during your customer's journey with Qualtrics
BECOME CUSTOMER-FOCUSED
By exposing dashboards with trending data points like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and more, it makes it easier to motivate business leaders and the entire organisation to be more customer-focused.
REDUCE CUSTOMER CHURN
By visualising customer feedback at different stages of the journey in realtime helps identify broken processes, resource bottlenecks, and other issues that are resulting in poor customer experience.
FEEDBACK FROM ANY DEVICE, ANY TIME
Qualtrics allows you to capture data at every moment that matters via SMS, Email, Receipts, Offline, Mobile, Telephone/Call Centres, Website, In-App, QR Codes®, Social Media and other communication channels.
The most sophisticated CX research platform on the planet
