Diversity and inclusion training

It’s well known that organisations with a diverse workforce that includes people of various races, nationalities, cultures, religions, gender identities, sexual orientation, ages, experiences, physical and mental ability, and ways of thinking are more resilient, adaptable, profitable, and industry-leading. These diversity-rich organisations embrace the different and brilliant thoughts and ideas that their people contribute. Diversity gives them the competitive edge that sets the company apart.

According to research by Limeade, when employees feel included, they:

• Are 28% more engaged
• Enjoy 19% greater well-being in their lives
• Have 43% more commitment to their company
• Are 51% more likely to recommend their company as a great place to work
• Intend to stay with their company typically 3 times longer

And, according to Deloitte, when companies have inclusive cultures, they are:

• Eight times more likely to achieve better business outcomes
• Six times more likely to be innovative and agile
• Three times as likely to be high performing
• Twice as likely to meet or exceed financial targets

But not all companies support a sufficiently inclusive workplace or inclusive culture that make all employees feel they belong.

This is where diversity training comes in; an employee training program designed to create an environment free from unconscious bias, racial biases, and sexual harassment — all of which are very bad news for business.

Free eBook: How to apply DEI to your employee experience program

What is diversity and inclusion training?

Diversity and inclusion training helps every employee embrace and celebrate all the unique things about a diverse workforce, and work together harmoniously. It goes way further than token ‘political correctness’ and into the arena of embracing difference and valuing the unique perspective of every employee. At the very least, inclusion training programs will help employees:

• Be more aware of workplace diversity issues, such as those affecting underrepresented groups, in their daily interactions
• Explore and challenge their own beliefs and unconscious biases about diversity, and acknowledge discrimination
• Understand what motivates (and demotivates) their co-workers
• Learn interaction and collaboration skills that help them work more effectively with people who have different qualities from their own
• Stand up to discrimination such as racial bias or sexual harassment
• Contribute to an inclusive workplace culture where comprehensive diversity is the norm

What is the return on investment (ROI) for diversity and inclusion training in the workplace?

The investment you make in diversity and inclusion training to create a culture of belonging will be returned — and then some — in a surprisingly comprehensive array of measurable outcomes:

1. Employee engagement

Employees who feel they belong and are included report a more positive employee experience. For example, 83% of millennials are actively engaged when they believe their organisation fosters an inclusive culture, compared to 60% of millennials who are actively engaged when their organisation does not foster an inclusive culture.

2. Employee retention

When there’s increased diversity amongst senior management, there’s increased retention of employees of colour. For example, Black men who had senior leaders of colour were 15% more likely to stay with their company than those who did not.

3. Attraction of talent

An inclusive workplace is considered an important factor when choosing where to work. A report by Deloitte found:

• 80% of respondents said inclusion is important when choosing an employer
• 39% of respondents said they would leave their current employer for one that was more inclusive
• 71% of respondents would prefer a company that demonstrated inclusive behaviours but inconsistent inclusion programs over one that demonstrated high-quality inclusion programs but inconsistent inclusive behaviours
• 23% of respondents said they’ve already left their employer for a more inclusive one. This includes 30% of Millennial respondents

4. Performance

Companies with inclusive cultures are:

• 35% more likely to outperform their competitors
• 70% more likely to capture new markets
• 87% better at making decisions

5. Profitability

Research found that companies that reported the highest levels of racial diversity generated nearly 15 times more sales revenue on average than those with the lowest levels of racial diversity.

6. Innovation

Companies with above average diversity in their workforce produced more revenue from innovation than companies with below average diversity.

The 4 types of diversity

There are four types of diversity that a good diversity training program will explore:

1. Internal diversity

‘Relating or belonging to or existing within the person’, these are diversity types that a person is born into, and in most (not all) cases, cannot change. They include: race, age, ethnicity, national origin, sexual orientation, cultural identity, assigned sex, gender identity, and physical and mental ability.

2. External diversity

These are characteristics that influence a person and can be changed, although socio-political or economic systems may make that change difficult. They include: education, religion, spirituality, socioeconomic status, family status, citizenship, geographic location, and personal experiences.

3. Organisational diversity

These are factors relating to the work people do, and the organisation where they work. They include: job function, department, seniority, management status, and union membership. It’s important to track this to ensure every department and job function has diverse inclusion.

4. World view diversity

Everyone’s life experiences are unique. They shape us, and influence our world view diversity every day. World view diversity includes: political beliefs, outlook on life, cultural capital, and family upbringing. As workplace diversity increases, employees may have very different experiences and world views from their co-workers, which may reinforce stereotypes.

Case study: Coca Cola

Coca-Cola sees diversity “as more than just policies and practices. It is an integral part of who we are as a company, how we operate, and how we see our future.” The company has three long term ambitions:

1. Coca Cola’s Global Women’s Leadership Council aims to accelerate the development and movement of female talent into roles of increasing responsibility and influence in an effort to accomplish their aspiration to be 50% led by women globally by 2030.
2. To review their business, human rights and employment policies and practices to eliminate biases and inequities.Listening to employees and providing resources that empower change is critical to growth. Coca Cola’s Inclusion Networks are focused on creating an inclusive workplace culture.

To use the power of their brands to inspire and advocate for inclusion around the world.

Image from Coca-Cola Company

The different types of workplace diversity training

Basic diversity training

Any workplace diversity and inclusion training program that aspires to create a company culture of diversity, equity and inclusion needs to start with fostering empathy and respect for fellow workers. It needs to be an open and honest overview of all the issues around workplace identity and culture, and must cover:

• Anti-racism
• Anti-sexism
• Gender identities and sexual orientation education
• Cultural sensitivity training
• The multigenerational workplace
• HR compliance training for HR professionals

Awareness training

The key tenet of awareness training is to ensure every employee understands what workplace equity is: everybody must be treated equally, whatever their different backgrounds, identity, or marginalisation. Awareness training will make sure everyone knows about and understands the experiences of people of different minorities and identities. An aware workforce will be able to:

• Make decisions and solve problems collectively
• Respect and value every co-worker
• Find common ground and work together
• Celebrate everyone’s differences
• Represent formerly underrepresented people in the commercial world
• Stamp out prejudice and be a model for change

Intermediate diversity training

Whereas basic diversity training and awareness training create an understanding of the issues around creating a diverse and inclusive workplace, the best diversity training programs go a step further. They give employees the tools not only to recognise ingrained personal behaviours but to acknowledge and modify them.  Intermediate diversity training helps to:

• Identify unconscious bias and understand how to mitigate the behaviours
• Be aware of microaggressions and eradicate them
• Free the workplace from discrimination and stereotyping
• Build a sense of belonging for people with diverse backgrounds
• Encourage team cohesion and communication across all cultures
• Empower employees with different needs to express what they need

Advanced diversity training

This involves taking a long hard look at management practices that may be traditional and ingrained; looking beyond the internal organisation into the community, and being proactively anti-oppression. Advanced diversity and inclusion training helps to:

• Dismantle biased workplace systems
• Highlight oppressive or discriminatory management practices
• Reach out to serve the community with DEI front of mind
• Evolve employees from allies to collaborators, uplifting and supporting marginalised colleagues

Mobile or online diversity training

The days of sitting in a training room with other employees being lectured about diversity, equity, and inclusion have been superseded by mobile learning and accelerated by the remote working necessities of the 2020 pandemic. Digital platforms are now a great way to deliver DEI training:

• You can include remote team members
• It is more accessible for people with disabilities, health issues and those in other countries
• It can be recorded and is accessible at any time

Free eBook: How to apply DEI to your employee experience program

Case Study: Accenture

Image from Accenture

Accenture holds a company-wide celebration of International Day of Persons with Disabilities and helps its employees with support such as assistive technology, flexible working, and extra training. They have a tripartite approach to their diversity training:

• Diversity awareness: to understand the benefits of working for a diverse organisation
• Diversity management: to help leaders manage diverse teams
• Professional development: to enable women, LGBT, and ethnically diverse employees to build skills for career success

How do you know if you have a diverse and inclusive workplace?

The answer to this question lies in data, both qualitative and quantitative. To get the fullest picture of how inclusive your company is, you’ll need to combine data from your human resource department with operational (O) data and experience (X) data in the following scenarios:

1. All your business decisions have inclusivity at their core

One of the great things about inclusivity is that it brings diverse knowledge, experience and perspectives to the table when decisions are being made. Feedback from your employees is tremendously valuable, and can be collected from:

• Focus groups
• Employee resource groups (ERGs)
• Surveys – employee engagement, pulse, 360 feedback, customer surveys

2. Every decision is conscious of bias now

Organisations can no longer hide behind ‘unconscious bias’ when making decisions. When managers understand privilege, history and discrimination, they are more likely to think twice before implementing blanket measures that disadvantage marginalised employees, e.g. punitive sanctions for absence or lateness will discriminate against people with disabilities, and parents or carers, who are generally women.

Combined HR, O-data and X-data can help inform the consequences of any business decision on marginalised employees.

3. There’s diverse representation at every level

From the C-suite to the shop floor, your business employs people regardless of Protected Class: race, colour, religion or creed, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran status. When you focus on representation of diverse groups, rather than simply employment, underrepresented people will be visible in all areas of your organisation.

4. Your turnover is low

When employees feel included and that they belong in your organisation, they tend to be happier and stay. Turnover data from HR and responses from engagement surveys and exit interviews will tell you what you’ve been doing right (or wrong).

5. Your organisation is a community

When a company says it prides itself on being a family, that should be a red flag. Families can be warm and close, but they can also be dysfunctional, combative, controlling, exclusive and hierarchical. Look instead for a community, where people share and help each other, but also exist as individuals with their own lives and ambitions, bringing their authentic selves to work where they feel part of something bigger, with common goals. Employee feedback will reveal the nature of that community.

6. You anticipate everyone’s needs

A new hire with a disability or neurodiversity should not need to ask for adjustments when they start their job. It’s up to the organisation to remove the need for them to ask, by making resources and support available to all.

7. You never stop learning

Creating an inclusive workplace isn’t a static, tick box exercise. It’s a constant learning process, especially now in an uncertain, evolving world of change, injustice, fake news, and culture wars. You’ve analysed your existing systems, processes and structures to ensure that they’re accessible to all employees – don’t stop there:

• Keep asking for feedback
• Create the best organisational culture you can
• Learn from mistakes
• Move onwards

Our step by step guide to get your diversity and inclusion training program started

1. Lead from the top

There’s nothing more powerful for employees than seeing the C-suite demonstrating inclusive leadership through a  willingness to learn and undertaking diversity and inclusion training themselves. When leaders embrace an initiative to create an inclusive environment and advocate it to their teams, everyone feels part of it.

2. Survey your employees

You need to find out what diversity and inclusion looks like in your company at this point. Use surveys.  You’ll be surveying more than basic demographics, so it’s essential that you are transparent about why you are asking seemingly personal questions about likes and dislikes, family status, life experiences, religion, and opinions. Emphasise that you are asking these to improve DEI for everyone in the company.

3. Identify gaps

Analysed data from the survey will reveal which areas will need to be improved with training. There may be disconnects with personalities, work ethic, or attitudes towards the current culture. These disconnects may form the basis of workshops where employees can openly express what they feel about the company, and where training needs to focus. It may even contribute towards a cultural shift.

4. Focus on improvement goals

Once you have put training in place to address the gaps highlighted by your surveys and employee feedback, monitor improvements with regular pulse surveys – and act on anything that isn’t contributing to improvement towards an inclusive environment.

5. Make diversity training programs flexible and accessible

A DEI training day that requires everybody to be on site from 9 to 5 in an office on the 10^th floor? Really? To be truly inclusive, training needs to be accessible to all, and flexible to fit in with the needs of every employee. Migrate training courses online, with webinars, live streams, recordings, even one on ones. And the advantage of online training programs  – you can track activity to measure uptake, and understand how employees learn.

6. Tie inclusion initiatives to business goals

When you see an uptick in the results of DEI training, these should correlate with an uptick in retention, revenue, employee engagement and customer satisfaction scores. A culture of inclusion and belonging has wide-reaching business advantages.

Go beyond training and create an organisational culture of inclusion

One of the criticisms of the one-off, box-ticking workplace diversity training program is that it can reinforce the differences between people, rather than celebrating them. Rather than simply just organising training days or a three-hour workshop, diversity awareness and focus must be a part of a company’s DNA, with events, celebrations, and learning experiences throughout the company year. Positive messaging about DEI is then reinforced naturally, rather than a staid lecture on all the things employees shouldn’t do.

When you think that 76% of job seekers consider workplace diversity an important factor when considering employment opportunities, it’s essential that your company is known for its impeccable DEI credentials.

Case Study: Johnson & Johnson

Image from JnJ.com

“Diversity, Equity & Inclusion at Johnson & Johnson is not just a commitment—it is the reality of how we live and work. The best innovations can only come if our people reflect the world’s full diversity of individuals, opinions and approaches” says Alex Gorsky, Executive Chairman.

An impressive program of diversity initiatives includes:

• Employee resource groups (ERGs)
• Mentoring programs
• ‘Diversity University’ is a dynamic website that helps employees understand the benefits of collaborative working
• The Chief Diversity Officer reports directly to the CEO and Chairman, so the whole operation is overseen by top-level management
• Rewards and recognitions: S. Veterans Magazine cited Johnson & Johnson as the ‘Best of the Best’ for diversity efforts, and it has been one of only two companies that have been on the Working Mother 100 Best list for the past 28 years.

Why employee engagement is essential for creating a culture of diversity

The only way you’ll really get to the bottom of DEI issues is to devise diversity training to eradicate them and create a truly inclusive culture is by asking your employees. You’ll want to know not only the ‘what’ of the problem, but also the ‘why’, so you’ll need to use a mixture of qualitative and quantitative data. Send out diversity and inclusion surveys which include demographic metrics and open text; so that employees will be able to articulate their perspectives on what is going on, and supplement these with focus groups with leaders, managers and direct reports.

It’s essential for leaders to state:

• why the research is being conducted
• when the results will be communicated
• what action will be taken as a result of the survey

How to tell if your diversity and inclusion training initiatives are successful

Your DEI initiatives should not stand in isolation from the rest of your company metrics. When you combine your operational (O) data with your experience (X) data you will get a complete picture of how diverse and inclusive your workplace culture is. The key metrics to look out for are:

1. Leadership diversity percentage: Is your management diverse at all levels, from the C-suite to line managers?
2. Retention: Are you keeping good people because they feel they have equal access to opportunities to upskill and advance in their careers?
3. Training program engagement: what is the uptake for your educational, continuous learning and mentorship programs? Has engagement increased as a result of diversity and inclusion training?
4. Employee feedback: How do your employees feel about the company culture around diversity, equity, and inclusion? How satisfied are employees with the DEI initiatives?  Which demographics are happiest with them, and which are not? Is the diversity and inclusion training sufficient? By identifying satisfaction gaps you can take action to close them.

Taking diversity and inclusion training a stage further…

Diversity training is more than just changing the hearts and minds of existing employees who may have had less exposure to a diverse mix of people. When companies are invested in creating a workplace culture of real belonging, they need to look at changing the demographic composition of their workplace, through:

• Outreach (to diverse universities, colleges, and professional associations)
• Mentorship programs for every employee
• Hiring a diversity officer or focus group to manage and measure DEI strategies and outcomes

And finally…

Creating a diversity and inclusion training strategy that builds an organisational culture that everyone is proud of and feels they belong to is more of a marathon than a sprint. As long as you tie your DEI initiatives to your strategic goals, communicate clearly and transparently, offer ongoing training, learning and development, and measure your successes, that gold medal is in sight.

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