XM Knowledge Base
XM LIVE VIETNAM
Discover the power and ROI of being a human-centric business
9 JUNE 2023 // 3:00PM ICT - 6:00PM ICT // LOTTE HOTEL SAIGON
Get the inside story on how the world’s most profitable and beloved brands are focusing on one thing: being more human. In 2023, experience management is touching down in Vietnam – and we’re going bigger than ever. Expect local brands, industry leaders and the latest thought leadership, plus the chance to connect with other experience pioneers in the region.
Join experience leaders from across the region. There’ll be sessions to inspire you; to help you ignite your customer and employee experience programs; and to show how you implement your plans successfully.
- See how local and global brands are using actionable insights from their customer and employee experience programs to drive better business outcomes
- Discover how (and why) businesses need to act more human in the face of intense global challenges
- See the latest tech innovations helping brands deliver personalised employee and customer experience, at scale
- Learn the latest best in class solutions and technology to help your brand driver closer relationships with customers and employees
- Connect with experience management professionals facing the same challenges as you and coming up with truly innovative solutions
Agenda
Arrival & Registration
Welcome & Introduction
The Power & ROI of making business more human | Harish Agarwala, HEAD OF CUSTOMER EXPERIENCE STRATEGY SOUTHEAST ASIA, Qualtrics
Voice of the customer at MCredit | Hang Nguyen, Head of CX, MCredit
Employee Experience Spotlight | NGUYEN DIEU ANH, CHIEF PEOPLE OFFICER, NGS HOLDING
Agility & empathy to thrive through uncertainties & Introduction to the Centre of Experience Management | Lara Truelove, PROGRAM LEADER, CENTER FOR EXPERIENCE MANAGEMENT
Customer Experience Spotlight | Mr. Vo Anh Hung, General Manager, Customer Experience Division, Vietnam Airlines
Academic Experience Spotlight | Mira Seo, Vice Provost, Fullbright University Vietnam
Thank you & close
Networking Reception
Event close
Speakers
Hang Nguyen // Head of CX, MCredit
Nguyen Dieu Anh // Chief People Officer, NGS Holding
Mira Seo// Vice Provost, Fulbright University Vietnam
Mr. Vo Anh Hung// General Manager, Customer Experience Divison, Vietnam Airlines
Lara Truelove // Program Leader, Center for Experience Management
Harish Agarwala // Head of Customer Experience Strategy Southeast Asia, Qualtrics