XM Knowledge Base
XM Live Mumbai, on-demand
Access practical insights and expert guidance from organisations leading on experience management in India and beyond.
Learn from the best in the business about how to design a new XM operating model that delights customers and employees, creates and maintains deep-rooted connections through experience, and drives down costs across the business.
Abhi Ingle Chief Business Officer / Qualtrics
XM Platform: How AI is powering XM for the frontlines
Abhi Ingle Chief Business Officer / Qualtrics
Get a first look at the latest innovations in Experience Management that are helping organisations be more human.
Kamlesh Vora Senior Executive VP & Head of Customer Experience / Kotak Mahindra Bank, Harish Agarwal Head of Customer Experience Strategy, SEA / Qualtrics
Scaling up customer experience to drive sustained growth
Kamlesh Vora Senior Executive VP & Head of Customer Experience / Kotak Mahindra Bank, Harish Agarwal Head of Customer Experience Strategy, SEA / Qualtrics
Learn about the customer experience transformation underway at Kotak Mahindra Bank.
Shveta Srivastava Head of HR Technology Transformation / Wipro
The Employee Experience edge: Insights from Wipro’s journey
Shveta Srivastava Head of HR Technology Transformation / Wipro
Learn about the journey that Wipro has embarked on to engage and retain its 250,000+ employees worldwide, including the challenges it was looking to solve, how its driving actions, and how it's looking to drive better informed predictions.
Dhawal Thaker Head of Research and Media / HDFC Bank
An efficient insights capability to drive agility and brand growth
Dhawal Thaker Head of Research and Media / HDFC Bank
Learn how HDFC Bank built an agile insights capability that has helped them scale up the number and scope of research studies. Plus, three specific case studies detailing how research agility has helped them deliver quality insights that inform brand / marketing decisions and drive growth.
Santhanam Surendran Head of Customer Centricity / Mahindra Automotive , Harish Agarwal Head of Customer Experience Strategy, SEA / Qualtrics
Real-time Customer Voice with insights to empower digital and human frontlines
Santhanam Surendran Head of Customer Centricity / Mahindra Automotive , Harish Agarwal Head of Customer Experience Strategy, SEA / Qualtrics
Learn how Mahindra Automotive enhanced its customer journeys across digital and human frontlines, helping surface deeper Voice of Customer insights. In the process embedding customer-centric culture across the organisation.
James Scutt Principal XM Catalyst / Qualtrics XM Institute
Realising the value of XM
James Scutt Principal XM Catalyst / Qualtrics XM Institute
How do you calculate the ROI of your EX or CX efforts? This question comes up a lot! Join XM Institute to explore some practical steps that enable your organisation to realise the value of XM programs. We hope that this session will provide the mindset shift and equip you with some capabilities you need to secure executive buy-in and lead organisational transformation.