XM Knowledge Base
What’s the future of
customer experience?
On-Demand | 1 hour
During this webinar, you’ll learn from our customer experience experts and unravel how these advancements are not just shaping but leading the future of CX. Your future in CX innovation begins now.
Watch this webinar
to learn
- How to listen at scale and turn those insights into valuable business results
- How businesses need to adapt their organisations to truly understand their customers
- How to transition from basic insights to proactive, holistic customer engagement strategies
Webinar_
What’s the future of
customer experience?
On-Demand | 1 hour
As survey feedback declines, businesses need to adapt to truly understand your customers. We’ll explain the path to building a CX program that’s fit for the future, by listening at scale and turning those insights into valuable business results.
During this webinar, you’ll learn from our customer experience experts and unravel how these advancements are not just shaping but leading the future of CX. Your future in CX innovation begins now.
Featuring
Isla Yu
Head of CX and Research Strategy, Greater China
Isla is the subject matter expert in CX and research programs for Qualtrics in Greater China. She works with companies across Greater China, providing thought leadership to help them set out and achieve their strategy and vision for their experience.
Isla is the subject matter expert in CX and research programs for Qualtrics in Greater China. She works with companies across Greater China, providing thought leadership to help them set out and achieve their strategy and vision for their experience.
Isabelle Zdatny
Principal Analyst
Isabelle helps large organisations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.
Isabelle helps large organisations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.
Juliana Holterhaus, Ph.D.
CX Product Science Lead
Senior CX XM Scientist focusing on Digital Experience. She is a decision scientist with a unique combination of strategic business experience and a deep understanding of human behavior as applied to mobile technology and consumer choice.
Senior CX XM Scientist focusing on Digital Experience. She is a decision scientist with a unique combination of strategic business experience and a deep understanding of human behavior as applied to mobile technology and consumer choice.
Brandon Hanson
CX Product Marketing Lead
Brandon Hanson leads Go-To-Market and Product Marketing for Qualtrics CX, AI & Contact Center Solutions. His primary focus is helping organisations build and execute their contact centre transformation strategy.
Brandon Hanson leads Go-To-Market and Product Marketing for Qualtrics CX, AI & Contact Center Solutions. His primary focus is helping organisations build and execute their contact centre transformation strategy.
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