XM Knowledge Base
DEMO + LIVE Q&A
Discover the tech behind resilient customer care teams
Customer service was ranked #1 factor that determines a client’s confidence in your organisation. So, it’s not surprising that 89% of clients have switched to another brand following a single customer service related ordeal. In today’s climate losing even a single customer can have a detrimental impact to your business.
In this short demo, you’ll learn how to increase customer retention, lower the cost to serve, and retain your top frontline talent with a CX solution specifically designed to address the unique needs of the Customer Care team.
What you will learn in this webinar:
- Capture and automatically analyse all customer feedback across all digital or non-digital touchpoints
- Surfaces key drivers of customer satisfaction, and quickly identifies at-risk customers so you can take steps to retain them
- Proactively uncover hotspots in the customer experience
- Monitors agent engagement and uncover coaching opportunities to boost team effectiveness
Interested in finding out more? Why not register for our other live demo events here.
Featuring
Katie Bell
Product Manager, Qualtrics
I have been with Qualtrics for a little over a year, and love the fact that I get to strategise daily with clients on how organisations can take feedback from employees and customers, and turn it into action that improves experiences.
I am based out of Fort Worth, Texas, and I would say my current state of living is trying to constantly organise chaos! Having two little ones that are 3 and 18 months is rough, but I wouldn’t have it any other way. When I’m not working or chasing after the kids, you can find me doing a puzzle, playing the piano, or daydreaming about where I want to travel.