Featuring

Qualtrics Senior Principals:

Vicky Katsabaris
(APJ CX Strategy)
Steve Bennetts
(Global EX Strategy)

Research has shown that the employee and the customer experience are inevitably linked, yet the related programs are usually planned and run separately within an organisation. In the experience economy, happy staff make for happy customers and in-turn happy customers lead to greater brand loyalty, increased sales and more profit.

This webinar, how to design an innovative experience environment, is part 5 of the webinar series.
 
We will go through:

• Employee workspaces that fuel collaboration and connection to customers

• Employees as advocates of the product experience

• Employees as advocates of the brand and place of work