Featuring

Qualtrics Senior Principals:

Vicky Katsabaris
(APJ CX Strategy)
Steve Bennetts
(Global EX Strategy)

Research has shown that the employee and the customer experience are inevitably linked, yet the related programs are usually planned and run separately within an organisation. In the experience economy, happy staff make for happy customers and in-turn happy customers lead to greater brand loyalty, increased sales and more profit.

This webinar, tools to connect employees to the customer experience, is part 4 of the webinar series.
 
We will go through:

• How to develop capability to connect employees to the customer experience and understand the levers of growth

• What are the effective ways to engage employees and immerse leaders in the customer experience and what tools and processes are required to drive a culture of innovation.

• Guest Interview: Jin Wan (Enterprise Customer Experience Manager, Vodafone New Zealand) will shares how Vodafone NZ is connecting employees to the customer experience.

BONUS: You'll have access to download a 40 page workbook "Customer Experience Design Toolkit" which is referenced during this webinar.