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Customer Experience:
From Theory to Practice

Session airs August 1, 2019 | 11:00 AM AEDT

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Session 2 | Qualtrics XM Institute

6 Competencies of a Successful CX Program

Aimee Lucas Senior Principal Analyst

Great customer experiences are carefully designed, not accidental. Join Sr. Principal Analyst Aimee Lucas to find out the competencies and actions needed to design and deliver world-class customer experiences. From program leadership and activating the organisation to the tools you need to build your skills, you’ll have everything you need to develop a CX program that delivers unmistakable value.

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