How to build a single view of experience

Telstra

Designing and improving experience in a rapidly changing world

July 15, 2021 | 8:00 AM AEDT
July 15, 2021 8:00 AM July 15, 2021 9:00 AM Australia/Sydney Qualtrics Master Session 3: Designing and improving experience in a rapidly changing world As we move forward through the pandemic, every organisation is undergoing an experience transformation as they respond to new behaviours, expectations, and preferences among customers, employees, and the wider market. It means leaders need to figure out “what do our employees or customers WANT, right now?” And not just today, but for the next six months, the next 12 months. Telstra is a great example of a business listening and taking meaningful action on what matters to its employees to build a better way to work. This interview will profile the industry-leading work underway to highlight the investments being made in the company’s workforce, as well as position it as best practice among peers at a time they are facing similar challenges. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-stories/session-3-telstra/ Add to Calendar Watch Now

The Warehouse Group

Bringing together the power of brand and customer experience

November 30, 2021 | 8:00 AM AEDT
November 30, 2021 8:00 AM November 30, 2021 9:00 AM Australia/Sydney Qualtrics Master Session 4: Bringing together the power of brand and customer experience Recognising the intrinsic link between customer experience and brand experience, The Warehouse Group - New Zealand’s leading retail group - is taking action to ensure the experiences delivered aligned with the retailer’s brand promise to customers. By connecting the two programs the retailer is able to design and improve its end-to-end customer journey with confidence and precision to increase satisfaction and market share. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-stories/session-4-the-warehouse-group/ Add to Calendar Watch Now

Volkswagen Group Australia

How XM drives lasting business success

May 6, 2021 | 8:00 AM AEDT
May 6, 2021 8:00 AM May 6, 2021 9:00 AM Australia/Sydney Qualtrics Master Session 1: How XM drives lasting business success At a time when experience matters more than ever, find out how Volkswagen Group Australia has built a culture of XM to unlock tangible business outcomes across the entire organisation - from creating new revenue streams through to improved brand awareness and employee retention. Learn how to get started on your journey and how to scale and evolve your efforts overtime for ongoing success. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-stories/session-1-volkswagen-group-australia/ Add to Calendar Watch Now