The ServiceNSW Story

[Customer Experience] Flight Centre, Vector Limited & Western Sydney University

Differentiate and win through human-centric CX and lessons learnt

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 6: Differentiate and win through human-centric CX and lessons learnt Customer discernment and expectations rise exponentially during uncertain times. This interactive session explores how to embed human-centricity at scale in your CX program so you could truly differentiate in today’s saturated market.\n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-6/ Add to Calendar Watch Now

[Customer Experience] Endeavour Group, Qualtrics

The power of connecting CX with EX featuring Endeavour Group

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 7: The power of connecting CX with EX featuring Endeavour Group Research shows that when customer experience (CX) and employee experience (EX) are in sync, businesses see higher growth and success. Hear from Endeavour Group as they share their journey of connecting CX with EX, plus key lessons and insights that are shaping their future decisions. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-7/ Add to Calendar Watch Now

[Customer Experience] Accenture

The intersection of Data and Technology - improving customer interactions

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 8: The intersection of Data and Technology - improving customer interactions As buyer behaviours change, so do their expectations and buying channels. Now more than ever, businesses, and their employees are expected to know more about their customers buying patterns and preferences, and improve on their digital engagement. Learn how you can bring all of the Qualtrics XM products together to make every customer interaction one that matters.\n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-8/ Add to Calendar Watch Now

[Customer Experience] ACT-XM

How organisations are leveraging Qualtrics to improve experiences

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 9: How organisations are leveraging Qualtrics to improve experiences Practical examples of how organisations are leveraging Qualtrics XM platform to better understand, manage and improve experiences.\n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-9/ Add to Calendar Watch Now

[Customer Experience] Contentsquare

The monster in the room: Digital experiences that eat expectations

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 10: The monster in the room: Digital experiences that eat expectations Forget the elephant in the room, let's talk about the monster in the room; digital experience. We know how essential it is to get right, and yet we aren't delivering on the promise. Why? Because it's hard. This session explores the challenges and offers you some quick wins to implement tomorrow to maximise conversions, revenue and deliver on the expectations of every user. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-10/ Add to Calendar Watch Now

[Employee Experience] Blackmore & ANZ

Rewriting the playbook for employee attraction, retention and performance

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 11: Rewriting the playbook for employee attraction, retention and performance Amidst a fiercely competitive talent market with increasingly burnt out workforces, HR leaders today are at a critical juncture. Learn how other HR leaders are truly dialling in to the expectations of their employees, continuously improving every employee experience and creating clarity amid confusion to rally their teams towards success. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-11/ Add to Calendar Watch Now

[Employee Experience] Qualtrics

From hindsight to insights - connecting metrics across the Employee Journey

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 12: From hindsight to insights - connecting metrics across the Employee Journey As organisations get more sophisticated with their listening strategy and frequency, there’s more data available to HR leaders than ever before. In this session, learn the next evolution in employee experience analytics where leaders in EX are moving past moment-in-time data, towards connecting diverse data to surface actionable trends and risks. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-12/ Add to Calendar Watch Now

[Employee Experience] Hogan360

Measuring and improving leadership effectiveness to drive better business outcomes

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 13: Measuring and improving leadership effectiveness to drive better business outcomes Hogan 360 is the most robust multi-rater assessment in measuring leadership effectiveness. Learn about the proven causal link between leadership effectiveness, employee engagement and business outcomes.\n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-13/ Add to Calendar Watch Now

[Research & Insights] Unispace, Pernod Ricard Winemakers & Davidson

Experience Management and insights to power transformation and optimise organisational performance.

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 14: Experience Management and insights to power transformation and optimise organisational performance. This panel session highlights how experience management data can be used in diverse ways outside of traditional surveying. Exploring this through the lens of transformation, driving performance culture, understanding change readiness and assessing commitment to EVP. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-14/ Add to Calendar Watch Now

[Research & Insights] Nine, Redbubble & Qualtrics

Speed and agility through always-on, in-house research panels

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 15: Speed and agility through always-on, in-house research panels With many unknowns, market, consumer and product research has never been more important to help organisations differentiate and inform winning strategies. But you can’t do that with out-of-date insights. Learn how you can build and manage an always-on research panel to get to insights faster and with greater agility.\n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-15/ Add to Calendar Watch Now

[Research & Insights] Qualtrics

The advanced researcher’s new toolkit

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 16: The advanced researcher’s new toolkit In this session, explore the latest in research technologies and tools, including how to create longitudinal views of customer preferences, the use of AI and native analytics to deliver real-time reporting, and new practical applications enabling complex product research in minutes. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-16/ Add to Calendar Watch Now

[Brand Experience] Canstar & Rockit Apple

Brand agility in a shifting consumer landscape

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 17: Brand agility in a shifting consumer landscape It’s never been easier for consumers to switch brands and seek novel experiences. Brands need new ways to keep up with their audience’s changing desires. Learn how leading brands keep their fingers on customers’ pulse to help accelerate brand growth.\n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-17/ Add to Calendar Watch Now

[Brand Experience] Qualtrics

Fulfilling a CMO's true role: Integrating customer and brand experiences

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 18: Fulfilling a CMO's true role: Integrating customer and brand experiences CMOs today often have a seat at the table when it comes to CX, with the remit to drive acquisition and retention alongside brand activities. But doing so requires having a holistic view of the customer journey beyond the brand, understanding the impact of key interactions, and knowing which moments to improve. Learn how cross-experience management (customer vs brand) can help. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-18/ Add to Calendar Watch Now

[XM for Government] icare

Creating experiences that build public and employee trust

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 19: Creating experiences that build public and employee trust In an age of significant change, government service delivery is taking strides to meet the evolving needs of residents and communities by breaking down insights silos and listening more actively. Hear how icare partners with Qualtrics to deliver service transformation and bringing stories of customer resilience and adversity to life. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-19/ Add to Calendar Watch Now

[XM for Government] Department of Customer Service & Service NSW

Listening deeply and designing experiences through disaster and crisis

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 20: Listening deeply and designing experiences through disaster and crisis See in action how Qualtrics XM has played a key role in helping government agencies and non-government organisations respond to emergencies and crisis. Learn how Qualtrics was deployed for critical recovery insights during the fire and flooding disasters in New South Wales plus how Qualtrics is providing valuable refugee and volunteer insights in Ukraine.\n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-20/ Add to Calendar Watch Now

[Keynote] Qualtrics

The ROI of making business more human

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 1: The ROI of making business more human The ability to truly understand what customers and employees want will be critical as we head into times of uncertainties. Learn the big trends heading our way and how making business more human can deliver greater growth. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-1/ Add to Calendar Watch Now

[Keynote] Qualtrics

Experience Management (XM) innovation solutions reveal

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 2: Experience Management (XM) innovation solutions reveal Learn about the latest innovation in Experience Management that could help businesses build deep, personal relationships, uncover unmet needs, and build the products, services, and experiences that people want. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-2/ Add to Calendar Watch Now

[Keynote] ANZ Bank

Under the hood of ANZ Bank's experience transformation

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 3: Under the hood of ANZ Bank's experience transformation Hear about ANZ’s transformation journey as it made majors shifts to overcome post-pandemic challenges. Hear how they are instigating change in the whole organisation, including in how it develops services, deliver mass personalisation, and restore employee engagement. \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-3/ Add to Calendar Watch Now

[Keynote] Accenture

We all need to be in the business of experience

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 4: We all need to be in the business of experience The intersection of employee engagement and customer experience is central to an organisation’s success. So how can data, analytics, technology and an eye to the future help employers of today do their job and feel confident for the future? \n\nhttps://www.qualtrics.com/en-au/events/qualtrics-xm-on-tour-syd/session-4/ Add to Calendar Watch Now