XM Knowledge Base
The 2025 consumer trends:
Strategies to drive business impact
Thursday, Nov 28 | 2:00 PM AEDT | 11:00 AM SGT & HKD | 8:30am IST | 12:00 PM KST | 4:00 PM NZDT | 1 hour
Join our CX experts as we explore the biggest consumer trends that will impact your 2025 CX strategies. And be inspired by #1 bestselling author, Dan Heath, as he arms you with practical frameworks to overcome stagnation and drive impactful, wide-scale change.
Walk away with concrete steps to foster loyalty and drive meaningful growth in 2025.
Join this webinar
to learn
- Unique challenges and opportunities in cultivating customer relationships in 2025 based on research
- The rise of importance of trust - how it drives customer satisfaction and loyalty
- How to evolve your listening strategies as consumer behaviours change
- Consumer sentiment towards AI and how to embrace its ethical use in next-level personalisation
- Live Q&A with CX experts to cover your top-of-mind challenges, opportunities, and questions
Webinar_
The 2025 consumer trends:
Strategies to drive business impact
Thursday, Nov 28 | 2:00 PM AEDT | 11:00 AM SGT & HKD | 8:30am IST | 12:00 PM KST | 4:00 PM NZDT | 1 hour
With less money in consumers’ pockets, competition intensifying, and feedback harder than ever to come by – CX is due for a reset in 2025.
Join our CX experts as we explore the biggest consumer trends that will impact your 2025 CX strategies. And be inspired by #1 bestselling author, Dan Heath, as he arms you with practical frameworks to overcome stagnation and drive impactful, wide-scale change.
Walk away with concrete steps to foster loyalty and drive meaningful growth in 2025.
Featuring
Ivana Papanicolaou
Customer Experience Solution Strategy
A CX leader with 15+ years of experience in designing and implementing large-scale CX measurement systems that drive impact, retention and growth, Ivana helps customers gain the most from the Qualtrics technology and deliver superior customer outcome
A CX leader with 15+ years of experience in designing and implementing large-scale CX measurement systems that drive impact, retention and growth, Ivana helps customers gain the most from the Qualtrics technology and deliver superior customer outcome
Dan Heath
#1 New York Times bestselling author and speaker
Dan Heath is the #1 New York Times bestselling author (or co-author) of five beloved business books: Switch, Made to Stick, Decisive, The Power of Moments, and Upstream. His books have sold over 4 million copies worldwide.
Dan Heath is the #1 New York Times bestselling author (or co-author) of five beloved business books: Switch, Made to Stick, Decisive, The Power of Moments, and Upstream. His books have sold over 4 million copies worldwide.
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