Higher Education Experience Management

Transform student journeys at every step

Translate feedback into actionable insights that drive student retention and success. Equip faculty and staff to tackle issues proactively, ensuring nothing stands in the way of student achievement. Create personalized, impactful experiences at scale that resonate with every learner, employee, and alum.

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Today's reality—sound familiar?

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Declining
enrollment

Higher education enrollment has seen a significant decline in recent years, driven by declining birth rates, rising costs, and changing perceptions of value.

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Changing
expectations

As the student body becomes increasingly diverse, the market demands personalized, digital experiences both in and outside the classroom. Yet many schools struggle due to data silos and reactive strategies that fail to address friction points in real-time.

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Staff
attrition

With 40% of higher education employees considering leaving their positions due to burnout and unmet expectations, HR teams find themselves stretched thin with tight budgets and limited staff.

Trusted by
over 1,200
higher education
partners

Solutions to your biggest higher ed challenges

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Transform every student interaction into an opportunity for success. Unify data across your touchpoints, from web to social to calls, creating a complete view of the student journey to spot opportunities and risks. Turn insights into immediate action, routing critical information to staff and triggering personalized support when it matters most.

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Show employees they're heard by rooting actions in their feedback—beyond annual engagement surveys. Continuously listen across the employee journey through pre-built solutions,uncover attrition drivers with advanced data analytics, and take swift action with AI-powered recommendations and built-in action planning tools.

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Students working in a computer lab

Transform teaching practices with a single, secure platform designed to streamline course evaluations. Customize with flexible, tailored questions for each course and instructor. Gain powerful insights through advanced analysis of student feedback, driving meaningful improvements. Let automation manage the workload, allowing you to focus on what matters most: enriching the learning experience.
 

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Empower brand and communications leaders to thrive in a competitive market with reliable methodologies and built-in analytics for actionable insights. Drive brand visibility, engage prospective students, and expand your institution's reach more effectively than ever before.

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Results that speak for themselves

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We felt like we had the right services in place. [The next step] was really to make sure the experience was matching and connecting them with that infrastructure and those services.

Whitnie Powell
Assistant VP, Enrollment Management and Student Services

17.3%

year-over-year undergraduate enrollment increase

We integrate seamlessly with the tools you use every day

Safe, secure, and certified for the education industry

Keep your data safe and secure on the enterprise-grade Qualtrics platform, and have complete trust with tight privacy, monitoring, and data access controls.

 

We’re FedRAMP certified, so you can rest assured the XM Platform gives you all the tools you need to manage FERPA compliance. You can find more information at the Qualtrics Trust Center.

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Public sector certification logos: HIPAA, Information Security Management System, FedRAMP, GDPR, and HITRUST compliant
Related Content
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Explore more resources

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Student Experience Trends Interactive Dashboard

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2025 Global Employee Experience Trends

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Crafting holistic student experiences

Ready to see how Qualtrics can improve experiences at your institution?