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Edge Cloud Subscription Definitions and Terms

All capitalized terms not defined herein have the meanings given to them in the governing terms agreed between Qualtrics and Customer. Qualtrics may modify these definitions at any time by posting a revised version on this website (https://www.qualtrics.com/edge-terms/) or otherwise providing notice to Customer. By continuing to use the Cloud Service after the effective date of any modifications to these product definitions, Customer agrees to be bound by the modified terms. Only the definitions and terms related to Customer’s specific purchase will apply to Customer.

Edge Cloud Subscription SKUs:

  1. Edge Audiences
    This Cloud Service provides Customer access to a dataset of potential respondents from whom Customer can collect Human Panel Responses or Synthetic Panel Responses up to the number of Credits purchased under its Order Form and subject to the availability of a target audience via the dataset of potential respondents.
    • Human Panel Response: A Human Panel Response is recorded and counted for completed and partially completed responses to any survey sent out by a User to a potential respondent, subject to the following: (i) Customers will be provided with the functionality necessary to determine whether only fully completed responses are recorded or whether partially completed responses are also recorded as a Human Panel Response; (ii) if a Customer determines that partial responses will be recorded, those partial responses will count as full responses for the purposes of this Usage Metric; (iii) any response not recorded in accordance with (i) and (ii) will be deleted instead; and (iv) once a response has been recorded, it can be deleted but will still count against the total number of Credits a Customer has purchased unless deleted as a part of the data scrub process, in which case the deleted response will not count against the total number of Credits.
    • Synthetic Panel Response: A Synthetic Panel Response is recorded and counted for any response generated by algorithmic means subject to the following: (i) Customers will be provided with the functionality to identify a Synthetic Panel Response; and (ii) once a response has been recorded, it can be deleted but will still count against the total number of Synthetic Panel Responses a Customer has purchased.

    Additional Terms:
    1. For each 12-month subscription period (during the Initial Term and any Renewal Term(s)), no more than 70% of Credits purchased by a Customer for that 12-month subscription period may be used within the first 6 months of the 12-month subscription period. Qualtrics reserves the right to suspend or limit Customer’s use of Edge Audiences if such use exceeds more than 70% of Interactions within the first 6 months of a 12-month subscription period.
    2. Qualtrics is not responsible for the following: (a) a survey response rate; (b) designing survey questions; (c) building dashboards; or (d) providing any deliverable.
    3. As with Qualtrics’ other Cloud licenses, Credits shall expire at the end of each 12-month subscription period and shall not rollover.
    4. Each Human Panel Response or Synthetic Panel Response consumed under Customer’s Edge Audiences subscription shall also consume an Interaction under Customer’s Interaction-based Cloud subscription.
    5. Customer shall not collect any personal information of respondents.
    6. Type 1 countries include the United States, the United Kingdom, Australia, India, France, Germany, Spain, Italy, Ireland, and Canada.
    7. Type 2 countries include Mexico, Brazil, Argentina, Colombia, Peru, Japan, Singapore, Malaysia, Korea, Philippines, Indonesia, Thailand, Austria, Sweden, Belgium, Netherlands, Denmark, Norway, Portugal, and China.


  2. Edge Instant Insights
    This Cloud Service provides Customer access to curated datasets and corresponding reporting views hosted in the Qualtrics platform.

    Additional Terms:
    1. Access to a dataset does not constitute a transfer of ownership rights, title, or interest in the dataset made available to Customer. Customer shall have no intellectual property rights in such dataset.
    2. The dataset made available to Customer is provided on an “as-is” basis. Qualtrics (a) makes no warranties as to the completeness or accuracy of such dataset, whether express, implied, statutory, or otherwise, and (b) shall have no liability to Customer for such dataset.
    3. Portions of the dataset, features, and functionality made available to Customer are enabled through interactions with and links to third-party sources. If at any time, a third-party source stops making some or all of its features and functionality available to Qualtrics or available on terms acceptable to Qualtrics, then Qualtrics may stop providing access to such features or functionality without prior notice to Customer. Such a modification to the features or functionality shall not be considered a material degradation of the Cloud Service in accordance with Section 3.4 of the Qualtrics General Terms and Conditions or a comparable section of the Agreement or otherwise provide Customer with any termination right.
    4. Customer shall not sublicense, resell, or otherwise make available to any third parties, any dataset made available to Customer as a part of Edge.