XM Knowledge Base
eBook_
In this report,
State of the contact center 2025 report
Our biennial contact center research is here, and with the collaboration of some of our top global partners, our trends report outlines where contact centers stand today and what can be expected within the next 5 years.
With the growing usage of AI but also the skepticism around it, businesses will have to find the balance between speed, effectiveness, and the vital importance of human to human connections.
Our trends report will equip you with the insights and advice to future-proof your contact center operations.
In this report,
you'll learn
- What contact centers are currently focusing on
- The top 3 trends that will shape the future of customer service
- How to implement these insights in your CX operations
Thank you
Your download will begin shortly, if it doesn’t click here.
You might also like
See XM for Customer Experience in Action
Watch demoRELATED CONTENT_
Explore more resources
Trends hub_
2025 Global Experience Trends Hub
Webinar_
The consumer trends shaping 2025
eBook_