XM Knowledge Base
2025 Global Consumer Trends Report
Since the launch of our consumer trends report 4 years ago, we’ve seen the effects of a global pandemic, inflation-led economic uncertainty, and the rise of AI. With responses from 23,730 consumers across 23 countries/regions, our consumer trends report outlines what businesses can expect next in 2025.
With less money in consumers’ pockets, a hyper-competitive landscape, and the continual decline of customer feedback, forging genuine lasting connections with your customers is more important than ever. Our trends report will equip you with the insights and advice you need to do exactly that, setting you up for business success in 2025 and beyond.
In this ebook
you'll learn
- The five consumer trends shaping 2025
- What it means for businesses, including the opportunities and the risks ahead
- Expert advice on how to navigate the findings
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