Maturity assessment:
XM-Centric culture
Maturity assessment:
XM-Centric culture
Culture – simply defined, is how employees think, believe, and act – is one of the three building blocks of a successful XM program, alongside Technology and Competency. To achieve sustainable XM success, organizations need the ambition to change, the Technology to scale the change, the Competency to drive the change, and the Culture to support the change.
To build a culture where XM-centric mindsets and behaviors are ingrained throughout the business, organizations should focus on cultivating four attributes: Purpose-Led, Human-Centric, Change-Minded, and Evidence-Based.
In this tool, you’ll learn
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+ The four attributes that make up an XM-centric culture
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How to assess your organization's current performance across these attributes to identify which elements you should invest in improving
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