Maturity assessment: competency

Organizations don’t become customer-centric overnight. XM Institute’s research shows they evolve through five stages of maturity as they gradually master the six XM Competencies and 20 XM Skills.

Use the Customer Experience (CX) Maturity Assessment to evaluate how your program is currently performing across each of these Competencies and Skills and determine where your CX program falls across the five maturity stages. Then review the detailed descriptions and actions provided to develop plans for making progress towards your CX goals.