eBook
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Maturity assessment: competency
Maturity assessment: competency
Organizations don’t become customer-centric overnight. XM Institute’s research shows they evolve through five stages of maturity as they gradually master the six XM Competencies and 20 XM Skills.
Use the Customer Experience (CX) Maturity Assessment to evaluate how your program is currently performing across each of these Competencies and Skills and determine where your CX program falls across the five maturity stages. Then review the detailed descriptions and actions provided to develop plans for making progress towards your CX goals.
In this tool, you'll learn
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How to assess the maturity of your Customer Experience program
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Recommendations to improve your CX skills and competency
The world’s top brands trust Qualtrics to deliver breakthrough experiences
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