Customer Experience User Group

Shaping the Customer Experience at FREENOW

4 April 2024 / 16:00 – 17:00 Uhr Berlin Time

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Welcome to our User Group! We created this forum to provide you with a platform for peer-to-peer exchange. Hear from our customers about their goals of their Customer Experience Programs, how they have set up the programs, how they manage challenges and which best practices they have established.

For this session we have Victor Alvarez from FREENOW as a speaker. FREENOW is a mobility service provider headquartered in Hamburg, Germany. FREENOW was formed in February 2019 from a joint venture between BMW and Daimler Mobility. Victor will talk about:

• How the CX program is shaped
• What is getting measured along the customer journey
• A business ownership program for CX
• Successes, learnings & best practices

After the presentation from Victor we will dive into the question and answer session from the group.

Join this interactive session with Victor. We are looking forward to seeing you!